Role Profile

About us

HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.

HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.

Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.

Please see our website for more information.

Job title

Registration Account Handler

Location

Birkenhead (Hybrid role)

Division

Quote Generation Unit

Reporting to

Elaine Prior

Job Purpose

Under supervision from LVS Management and operating strictly within FCA Principles and Guidelines. The job holder will act as the gatekeeper for data provided by our external customers and that which appears in CRISP via the Extranet. Also required to provide an efficient administration for the registration of our customers, data input and general support services within the QGU Department.

Key Responsibilities:

To be responsible for the administration of developer and builder registrations, which includes the assisting of renewal rating decisions based on the information provided
To ensure the client registration process is administered efficiently, dealing with registration renewal queries and issue relevant documentation
Effective use of systems and tools including but not limited to websites such as Creditsafe, D&B and Companies House
Involvement in internal business user Extranet queries as well as vetting (authorising & declining) data added via the Extranet
Owning all aspects of data transfer from Extranet to CRISP within agreed Service Levels, ensure that all data is clean, not duplicated and accurate.
DocuSign processing – for Quote Acceptance generation
Input data into Crisp accurately and in a timely manner
Liaise with sales representatives and CSU regarding Client Registrations
To ensure the maintenance of adequate client records to demonstrate compliance with FCA requirements and facilitate regulatory reporting
To collate and issue all documentation as required
To communicate effectively with relevant internal parties
To ensure strict adherence with Company procedures and external Compliance regulations

Skills & Experience

Experience of dealing both internal and external customers on highly detailed and sometimes sensitive issues
Ability to make accurate recommendations based on the information gathered from relevant parties, all in line with designated authority levels and company guidelines
Demonstrable ability to use own initiative, prioritise and meet deadlines
Good knowledge of FCA Principles and how they relate to the role of Admin Assistant & Registrations Handler
Required level of technical skills in order to use of IT equipment and related software applications
Ability to develop and maintain accurate files and records
Knowledge of customer service standards and procedures
Planning, organising and co-ordinating skills
Professional, courteous and confident telephone manner
High level of interpersonal skills and the ability to communicate effectively with people at all levels - both orally and in writing
Excellent organisation ability and sound planning skills
Ability to carry out general administration and clerical tasks to excellent standards

Qualifications and Educational Requirements:

Pref. Educated to GCSE level (or equivalent)

Personal Attributes

Personable
Approachable
Trustworthy
Reliable
Punctual

Diversity, Equity & Inclusion

At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Benefits

25 days Annual Leave + Bank Holidays + Well-being days
Up to 13% Pension contribution
Eligibility for an Annual Bonus
Private Medical & Dental
Life Assurance
Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
Study & continuing Professional Development Support
Hybrid Working

Quote Generation Unit jobs

Registration Account Handler