Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Swindon/Hybrid or full home working option available

Closing date for applications: 12th April 2026

The opportunity:

Join our dynamic team as a Senior Claims Assessor. We’re looking for someone with proven experience in Life, Terminal Illness, Critical Illness or Income Protection Claims—expertise in more than one benefit type is a real advantage. If you’re ready to make a positive impact and grow with us, we’d love to hear from you. Join us and contribute to our mission of protecting what matters most to our customers.

This is an exciting opportunity to make a meaningful impact on the lives of our customers while advancing your career with a global leader in the insurance industry. In return for your commitment to help us achieve our ambition we can offer an outstanding place to work, where you can thrive and grow. We offer outstanding career development opportunities, including modular training to handle Critical Illness and Life Claims to become a Senior Claims Assessor.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

As a Senior Claims Assessor, you will play a critical role in evaluating and processing claims related to Life, Terminal Illness, Critical Illness and Income Protection. Your expertise and judgement will ensure that our customers receive the support they need during challenging times. You will work closely with policyholders, medical professionals, and other stakeholders to gather necessary information, assess claims fairly, and make informed decisions.

Tasks and duties will include, but are not limited to:
Evaluate and assess claims in accordance with policy terms and conditions.
Review medical reports, and other relevant documentation to determine claim validity.
Communicate effectively with claimants, medical professionals, and internal teams to gather information and provide updates.
Make fair and timely decisions on claims, ensuring compliance with regulatory and company guidelines.
Maintain accurate and thorough records of all claims assessments and communications.
Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Collaborate with team members to share knowledge and best practices.

What are we looking for?

Previous claims assessment experience in at least one benefit type is essential
Strong understanding of medical terminology and conditions related to all claim types.
Excellent analytical and decision-making skills.
Outstanding communication and interpersonal abilities.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

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Senior Claims Assessor