NPD Testing Manager

Salary £60,000 to £75,000 depending on experience

12 month FTC

Folkestone Hybrid

As our Testing Manager, you will take ownership of the testing plan and capability across Saga’s New Product Delivery portfolio, ensuring we deliver high-quality, reliable products and services to our customers.

At Saga, our vision is to provide exceptional, tailored products and services for people over 50. This is a pivotal role at an exciting time, as we continue to invest in our product portfolio and evolve our route-to-market capabilities. You’ll be at the heart of this transformation, shaping how we deliver quality at scale.

You will lead the end-to-end quality assurance approach across the full software development lifecycle – from early discovery and planning through to execution and release. With a strong focus on strategy, automation, and continuous improvement, you’ll ensure best-in-class testing capability across a complex delivery ecosystem.

We’re looking for a confident, forward-thinking Testing Manager who brings both strategic oversight and delivery excellence. You’ll be a natural leader with a passion for quality, continuous improvement, and building high-performing teams. You’ll thrive in a fast-paced, evolving environment and be comfortable influencing across technology and business stakeholders.

We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office roughly once a week, as well as ad hoc trips to London, allowing us to collaborate and share success as a business.

Role Responsibility

As Testing Manager, you will lead and coordinate the test activity across a number of business areas to deliver world-class quality assurance testing capability for our systems and services across insurance.

You’ll do this through excellent delivery and strategic focus with specific emphasis on automation, best practice and colleague leadership.

You will be responsible for the development of the test strategy and plans for each deliverable, as well as oversight and progress reporting for their fulfilment. Taking ownership of testing within the software development lifecycle, with accountability for the testing and quality assurance of applications across the delivery ecosystem.

Other accountabilities will include:

• Implementation and improvement of quality assurance standards across a diverse range of enterprise platforms and services, including those with regulatory requirements

• Lead the programme QA capability and capacity supporting the ongoing development of capability and taking accountability for testing within the delivery lifecycle, aligning with relevant technology and business units where required.

• Creation, definition and ownership of a QA strategy and approach in support of the DevOps and Agile development principles covering functional and non-functional test areas.

• Create and deliver to a testing plan which aligns to key programme milestones, calling out delays and risks where they exist

• Working/coordinating with partners to align test plans, enable end-to-end testing and ensure a collaborative plan and its delivery are achieved.

• Coordination and accountability for control practices in relation to testing.

• Track and manage progress to plan, reporting into programme leadership

• Working collaboratively with project management and Technology professionals to ensure business requirements and deadlines are met.

• Working with third-party development teams and solution providers.

• Actively support QA requirements through root cause and incident management processes across the delivery suite.

• Shared ownership of the testing of technology deliveries to confirm quality conformance to specifications and quality deliverables.

• Leading innovative solutions to reduce manual testing requirements and driving efficiencies in the testing and software development lifecycle.

• Supporting risk controls and input into overall risk and incident management processes across the quality assurance landscape.

• Supporting the delivery of technology programmes, projects and workstreams to agreed time, cost, and quality criteria.

• Understanding and assessing application/project risks and applying plans and methods to mitigate.

• Providing technical expertise and colleague mentoring to the QA and business community.

• Ensuring that testing is delivered in line with the requirements from internal and external regulatory bodies including the adherence to cyber security controls and frameworks.

The Ideal Candidate

As a Testing Manager, it is essential that you have a technical background and experience working in a lead QA position.

Experience of testing in the financial services sector would be of distinct advantage.

Other skills and experience required include:

• Track record of successful test management framework development and implementation

• Fulfilment of test and practices in a range of methodologies including Agile and LEAN based principles

• Proven experience of colleague management and coaching.

• Experienced QA tester used to working in a financial services regulated environment

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

25 days holiday + bank holidays
Option to purchase additional leave - 5 extra days
Pension scheme matched up to 10%
Company performance related annual bonus - Up to 5%
Life assurance policy on joining us, 4 x salary
Wellbeing programme
Colleague discounts including family discounts on cruises, holidays and insurance
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Income protection
Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group

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