Job Title: Transformation Senior Lead – UK & MENA

Division: LII Operations

Department: Transformation and Change

Location: London

Type: Permanent

About the Role:

The Transformation Senior Lead – UK & MENA, plays a pivotal role in translating LII’s strategic transformation vision into regional execution and successful delivery outcomes.

This role supports the Head of LII Transformation & Change and the Regional leadership team in driving the vision and implementation of the strategic objectives in order to achieve Liberty’s 2030 goals. They will partner with the global delivery teams in the implementation of multi-region initiatives, overseeing local implementation and will also be responsible for the execution of regional specific initiatives.

The role combines strategic partnership with hands-on leadership of Transformation and capability uplift across region to ensure sustainable transformation success. A critical part of this role will be to ensure the transparency and visibility of regional strategy execution progress, highlighting where pivots may be required to achieve success within the 2030 timeframe.

Role responsibilities

As part of the this role will be responsible for end to end transformation of multiple initiatives and workstreams across LII , integrating change and delivery from inception through to benefits realisation. In partnership with the Business teams, OpEx, Business Agility, Technology, Data and Transformation colleagues, they will orchestrate cross‑functional planning and execution, translate strategic priorities into scoped objectives and measurable outcomes and Key Results (OKRs), and ensure roadmaps and Transformation approaches are tightly aligned to business capabilities and strategic priorities. Working closely with the Transformation specialists in Change Management and Delivery and with the executive and business sponsors to embed change activities into delivery plans, communications, training and stakeholder engagement.

Reports to the head of LII Transformation & change and regional leadership team.

The individual will have direct responsibility or leading individuals with the following responsibilities:

Delivery Leadership

Lead the regional delivery execution of the 2030 agenda, ensuring execution excellence, ownership, and alignment to the LII and GRS global strategic direction while adapting to regional needs.
Work collaboratively and in partnership with the regional leadership team and transformation team to build, consolidate, and execute the regional strategic plan, ensuring coherence between regional delivery and global priorities modelling an enterprise mindset.
Translate regional vision into tangible roadmaps, milestones, and benefits, driving ownership across regions, countries and functions
Collaborate with partners in global transformation, product and technology to shape delivery outcomes and ensure customer and business value realisation.
Drive outcome tracking and transparent reporting, highlighting regional progress and own contributions to LII/GRS level success.
Co-own performance and delivery outcomes ensuring shared success and sustained alignment.
Provide leadership and guidance for the initiatives fostering a collaborative environment to enable a high performing, healthy team.
Build trusted relationships with sponsors and business stakeholders across LII to develop delivery approaches and shape change and delivery plans

Change Management and Engagement

Apply structured change management methods (Prosci, Agile) to support adoption.
Build and support stakeholder readiness and engagement plans to sustain outcomes.
Champion transparent, inclusive communication across impacted teams.
Conduct all relevant activities including impact analysis, stakeholder mapping, engagement plans and readiness assessments.
Run workshops, training and targeted interventions to support adoption and capability uplift
Champion cultural and mindset shifts needed to embed transformation at all levels, fostering accountability, collaboration, and empowerment across region.
Provide support and direction to drive the change management capability for the region and ensure there is change management capacity to support this.
Support business readiness and adoption activities to ensure sustainable change, including communications, engagement, and capability uplift at regional and local levels.
Act as an ambassador for transformation initiatives, ensuring messages, intent, and purpose are consistently championed and embraced within the region.
Partner with local leaders to embed new practices and tools within day-to-day operations, ensuring long-term adoption and impact.

Stakeholder & Business Partnering

Partner with the regional executive to build regional capability and leadership strength aligned to global frameworks acting as a trusted advisor and connector between global and regional delivery, ensuring clarity of purpose and alignment on priorities.
Champion the LII vision locally, ensuring transformation is seen as a shared enterprise, not a centrally driven mandate across multiple countries and functions, balancing differing needs while maintaining a unified direction.
Represent regional delivery progress and priorities in governance forums, ensuring an enterprise wide view on an aligned position
Champion initiatives within the region, ensuring strong sponsorship, advocacy, and engagement from regional stakeholders.
Act as a point of additional support for delivery teams with stakeholders on assigned initiatives, balancing priorities and negotiating trade-offs when required.

Governance & Reporting

Maintain strong governance involvement across the regional portfolio, ensuring effective oversight, risk management, and issue resolution and aligned with LII transformation standards.
Represent regional needs in quarterly planning and steering forums, ensuring that regional perspectives are represented and integrated into decision-making to shape LII direction.
Maintain clear reporting on outcomes, risks, and dependencies, ensuring proactive management & escalation.
Provide timely reporting on the progress of the regional strategy execution to governance bodies, including the strategic enablement forum.
Ensure compliance with regulatory, legal, and industry standards in all regional delivery activities.
Lead regional governance reviews and steerco sessions, ensuring progress and dependencies are actively managed.

Culture and Capability

Role-model positive and resilient change behaviours acting as a role model for Transformation Leads and Analysts, motivating and developing the team by demonstrating positive leadership behaviours and management best practice.
Support the growth of change capability and knowledge-sharing across the team and wider organisation.
Assess and incorporate the use of AI or Automation tools in the execution of delivery and change.
Contribute to a psychologically safe, inclusive, and growth-oriented culture to unlock high performance.
Role model Liberty’s values and commitment to wellbeing, authenticity, and teamwork.

Process & Tools

Oversee the development and adoption of delivery tools, templates, and best practice playbooks.
Lead capability building activities across the function (training, retrospectives, knowledge sharing).
Drive improvements to ways of working based on lessons learned.
Oversee the translation of strategic objectives into actionable delivery plans and milestones that align the wider ecosystem, (people, process, system).

Sustainability

Ensure delivery plans and decisions consider sustainability goals, ethical standards, and long-term business impact.
Ensure that transformation outcomes are embedded, measurable, and sustained post-implementation.
Promote continuous improvement and feedback loops within and across the Transformation and Change team.

Skills and Experience:

Proven track record managing complex, cross functional initiatives and owning end to end delivery.
Practical application of change approaches (Prosci/ADKAR/APMG) integrated into delivery.
Experience of working with delivery teams aligned to agile ways of working and creation of business value through business and technical change initiatives.
Experience in progress/status reporting to governance forums and supporting governance submissions.
Excellent communication and stakeholder management skills, with a good level of negotiation, influencing and presentation skills.
Strong problem solver with the ability to work in a team to maximise progress, potential and overall effectiveness.
Strong co-ordination, organisation and planning skills.
Flexible and adaptable; able to work in complex, interdependent scenarios and situations.
Experience leading mixed on/offshore and vendor teams beneficial.
Demonstrated practical use of AI/automation in analysis, delivery and change.

About Liberty Specialty Markets (LSM)

Liberty Specialty is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insurers in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.

• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.

• Reinforcing collaboration together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our ambitious goals.

• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion

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