Job Title: Technology Product Manager, Wholesale Markets

Division: Information Technology

Reports To: Technology Delivery Lead – Policy Servicing Value Stream

Key Relationships: Chief Underwriting Officer, Head of Wholesale Markets, Chief Information Officer, Head of Operations, Head of Modernisation, Head of Engineering Shared Services, Head of Enterprise Architecture, Head of Infrastructure and Operations, Head of IT Outsourcing Shared Services, Business Change Leaders and Delivery Leads, Technical delivery leaders and teams, software vendors, system integrators, service providers and business leaders across the organisation.

Job Summary: As a Technology Product Manager for Wholesale, you will play a key role in owning the entire technology product solutions that support one of Beazley’s core value streams, Policy Servicing. You will act as the primary technology partner for Wholesale markets, translating business needs into actionable product roadmaps and driving the successful value delivery through incremental and transformational change.

You will partner closely with business stakeholders, subject matter experts, and global technology teams to ensure that platforms and systems that deliver policy servicing capabilities for Lloyds and other wholesale markets are reliable, well supported, and continuously improved. You will lead delivery activity through strong collaboration with offshore development partners and technology vendors, ensuring work aligns to agreed priorities, quality standards, and timelines. supported, and continuously improved.

Your role will support Beazley’s strategic ambitions of simplification, modernisation, and growth by ensuring the technology products in the Wholesale markets portfolio deliver measurable value and support efficient business operations.

We seek a highly capable technology professional with experience delivering solutions for speciality commercial insurance in Lloyds and other wholesale markets. This role focusses on policy lifecycle enablement, market connectivity and operational efficiency within the Lloyds and wholesale distribution environment. The role requires a strong blend of London Market knowledge, technical platform expertise and technical product leadership with the ability to build strong partnerships across business and technology teams and drive high quality outcomes in a global enterprise environment.

Key Responsibilities:

Product Strategy and Planning:

Shape and execute the technology delivery strategy and roadmap for Wholesale aligned with Beazley’s modernisation and growth objectives.
Drive prioritisation of initiatives and investments in collaboration with business leaders and SMEs to maximise value and accelerate transformation.
Though close collaboration with business leaders, translate business requirements into technical specifications, upholding a user-centric approach in design and feature integration
Communicate effectively with stakeholders to gather, analyse, and relay feedback that informs and continuously improves product development.
In collaboration with IT leadership, champion innovation and emerging technologies, assessing impact and recommending adoption to strengthen competitive advantage.
Acting as the Agile Release Train Engineer to Lead quarterly portfolio PI planning events, ensuring cross stakeholder agreement and effective cross portfolio execution.

Delivery Management:

Drive end-to-end delivery of technology initiatives within the Wholesale portfolio, ensuring outcomes are achieved on time, within budget, and to the highest quality standards.
Champion agile and DevSecOps practices to accelerate delivery, strengthen resilience, and enhance customer experience.
Own backlog governance and prioritisation, enabling effective sprint planning and seamless coordination of cross-team dependencies. Oversee feature acceptance and defect prioritisation
Foster strong partnerships with vendors and service providers, ensuring contractual compliance and maximising value from external engagements.
Oversee Wholesale systems governance, availability, performance, and capacity across production and non-production environments.
Represent Wholesale systems during incident triage and major incidents, providing technical leadership and safeguarding business continuity.

Information Security and Compliance

Ensure confidentiality, integrity, and availability of Wholesale systems through robust security measures and compliance with relevant regulations.
Collaborate with IT leadership, legal and compliance teams to address IT-related issues and maintain governance frameworks.
Implement and maintain appropriate IT governance frameworks, policies, and procedures related to Wholesale systems and data processing.

Finance and Vendor Management

Contribute to management of annual plans and budgets aligned to business strategies.
Optimise cost efficiency across technology delivery, vendor contracts, and resource allocation.

General

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct.
Undertake training on Beazley policies and procedures as delivered by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
Display business ethics that uphold the interests of all our customers.
Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
Comply with any specific responsibilities necessary for your role as outlined by your line manager, the People & Sustainability or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Person Specification:

Essential Criteria

Must have proven product management experience in technology delivery within Commercial Lines insurance within Lloyds London Markets. With a deep understanding of market structures (syndicates, MGAs, brokers and coverholders), subscription market dynamics, lineslips and contract certainty principles.
Must have knowledge and experience of the complete policy lifecycle from submission to quote to renew or cancel, MTAs, Endorsements, Rating, Policy Issuance, Policy Documents, Premium Booking and Settlement, Handling complex multi-layer placements, Operational SLAs and service models.
Must have knowledge and experience with broker-led placements, negotiations and versioning, delegated authority, client-broker-carrier servicing dynamics, UK and Lloyds regulatory requirements.
Must have strong experience managing a complex portfolio with multiple suppliers and global teams
Must have knowledge and expertise in Core Policy Administration Systems (PAS) functionality and architecture for speciality and subscription business, complex risk and layered policy handling, product configuration and rating logic, endorsement and renewal processing, billing and settlement integration, document generation engines and wordings.
Must have knowledge and experience in Guidewire and/or Synergy. Other experience such Underwriting workbenches, placement platforms and other policy systems such as Subscribe would also be an advantage.
Must have knowledge and experience of PAS systems integration, APIs, middleware/orchestration, market messaging, bureau and central services integration, legacy batch, SQL/database interactions and ETL mechanisms
Must have knowledge and experience of digital placement platforms, evidence-of-cover solutions, bordereaux and delegated reporting
Must have and understanding of data and reporting needs from Operations, Regulatory Compliance, Finance and Claims in relation to policy data records.

Preferred Education and Qualifications

Data Literacy (SQL, BI Tools, data modelling)
University degree or equivalent experience.
Certifications in Agile Leadership, Scrum Master, ITIL, or Project Management desirable.

Knowledge and Experience

Must have proven product management experience in technology delivery within Commercial Lines insurance within Lloyds London Markets. With a deep understanding of market structures (syndicates, MGAs, brokers and coverholders), subscription market dynamics, lineslips and contract certainty principles.
Must have knowledge and experience of the complete policy lifecycle from submission to quote to renew or cancel, MTAs, Endorsements, Rating, Policy Issuance, Policy Documents, Premium Booking and Settlement, Handling complex multi-layer placements, Operational SLAs and service models.
Must have knowledge and experience with broker-led placements, negotiations and versioning, delegated authority, client-broker-carrier servicing dynamics, UK and Lloyds regulatory requirements.
Must have strong experience managing a complex portfolio with multiple suppliers and global teams.
Demonstrated ability to manage IT and non-IT projects with demonstrated delivery of business value and pursuit of quality
Proven experience delivering IT change using a mix of internal resources, third-party solutions, and outsourced services.
Guide and manage stakeholder expectations with respect to full product lifecycle (forecasting, estimating, planning, progress and metrics)
Experience acting as the voice of the customer through translating user needs into clear requirements, using continuous discovery and data-driven insights to guide prioritisation
Experienced change manager, able to understand and advise on how to implement process, IT changes while minimising the IT and related business change delivery risks

Skills and Abilities

Must have knowledge and expertise in Core Policy Administration Systems (PAS) functionality and architecture for speciality and subscription business, complex risk and layered policy handling, product configuration and rating logic, endorsement and renewal processing, billing and settlement integration, document generation engines and wordings.
Must have knowledge and experience in Guidewire and/or Synergy. Other experience such Underwriting workbenches, placement platforms and other policy systems such as Subscribe would also be an advantage.
Must have knowledge and experience of PAS systems integration, APIs, middleware/orchestration, market messaging, bureau and central services integration, legacy batch, SQL/database interactions and ETL mechanisms
Must have knowledge and experience of digital placement platforms, evidence-of-cover solutions, bordereaux and delegated reporting
Must have and understanding of data and reporting needs from Operations, Regulatory Compliance, Finance and Claims in relation to policy data records.
Expertise in Agile delivery, ITIL service management, and digital transformation.
Ability to use evidence and value-based approach to prioritise the backlog
Practical knowledge and understanding of the software development process, high-level software architecture
Trained in modern development techniques (e.g. story mapping and story development)
Exceptional stakeholder management and communication skills.
Ability to simplify complex technology concepts for non-technical audiences.
Proven experience as a change agent, with the ability to design and implement process, and technology changes while minimising delivery risks and ensuring business continuity
Jira expertise

Competencies

Strategic Thinking – Aligns technology delivery with business objectives and user-experience.
Delivery Excellence – Ensures timely, quality, and cost-effective outcomes.
Team Building & Coaching – Contributes to high-performing teams and champions agile practices.
Stakeholder Management – Influences and collaborates effectively across business and technology.
Change Management – Guides process, IT, and people change while minimising risk.

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