Job Title & Salary
Pension and Investment Administrator
- Starting Salary: £24,200 – £27,300 (depending on hours, location, skills, and experience)
- Enhanced Salary: Up to £31,200 for a 40-hour contract
Location & Working Arrangements
- Location: Maxim Park @ Euro Central (Hybrid)
- Office Requirement: Minimum of 2 days per week in the Maxim Park office.
- Flexible Working: Aviva offers smart-working with a mix of office and home-based work. Applicants should be within an hour’s commute of Maxim Park.
Overview
We’re seeking a Pension and Investment Administrator to join our Platform team, providing administrative support across Pension, ISA, and Investment Portfolio products. This role offers exposure to HMRC and FCA regulations and provides opportunities for professional growth in a fast-paced environment.
About the Role
As a Pension and Investment Administrator, you’ll:
- Process customer and IFA requests via post, email, phone, and reports.
- Handle administrative tasks and take phone calls after gaining processing knowledge.
- Ensure service levels are met while adhering to regulatory requirements.
Key Responsibilities
- Process customer requests with accuracy and attention to detail.
- Build strong relationships with customers and colleagues.
- Manage your own workload effectively and identify opportunities for improvement.
- Use Microsoft applications such as Excel and OneNote to support daily tasks.
Skills & Experience Required
- Administrative or customer service experience, ideally in financial services.
- Ability to work in a fast-paced environment and manage high volumes of tasks.
- Strong communication skills (both written and verbal).
- Proficiency with Microsoft applications.
- Process-driven with a focus on accuracy and efficiency.
What You’ll Get for This Role
- Generous pension scheme (Aviva contributes 8% when you contribute 2%).
- Competitive salary with a bonus opportunity based on performance.
- 25 days holiday plus bank holidays (with the option to buy or sell up to 5 days).
- Up to 40% discount on Aviva products and retailer discounts.
- £1,200 in free Aviva shares annually through the Matching Share Plan.
- Supportive policies including parental and carer’s leave.
- Flexible benefits including cycle to work schemes and electric car options.
- 3 paid volunteering days to support your community.
- Well-being support with tools and resources available.
Aviva’s Commitment to Inclusion
We welcome applications from all backgrounds and experiences.
- Flexible Working Options: Including part-time roles and job shares.
- Disability Support: We interview all disabled applicants who meet the minimum criteria.
Application Process
Please submit your application online.
For alternative methods, email marygold.tasi@aviva.com.
About Aviva
Aviva supports 19.5 million customers in managing everyday risks and planning for the future. With 23,000 employees, we foster an inclusive culture that empowers our people to do their best work and make a positive impact on our customers' lives.
