Job Description
Are you ready to make a significant impact in the world of IT Service Continuity and Resilience Management? We’re seeking a proactive and detail-oriented Service Resilience Analyst to play a key role in defining, designing, monitoring, and delivering robust continuity solutions.
Reporting into the UK Service Resilience Manager, you’ll provide assurance to our executives, shareholders, and financial services agencies that our continuity provisions are not just adequate but exemplary, ensuring we’re prepared to recover swiftly from any major incident or disaster.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
- Supporting the implementation of an IT Service Continuity Management framework through the development and delivery of a policy and road map aligned to business requirements
- Assisting the Service Resilience Manager in executing Disaster Recovery (DR) test activities by engaging with IT stakeholders, AXA Group Operations, and key third-party vendors to ensure effective IT Service Continuity
- Managing project teams and resources
- Defining scope and objectives while ensuring alignment with audit requirements and providing governance reports to the Executive Team
- Aiding the Service Resilience Manager define and implement an annual end to end DR testing programme for Core IT and strategic Cloud Services
- Supporting the Service Resilience Manager in respect of wider IT Service Continuity Management programme and initiatives
- Assisting the Service Resilience Manager in all internal and external audit/control requirements, delivering on time any remediation action plans
- Developing best practice and procedures to enable recommendation through to AXA Global Service Continuity Standards
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- IT Service Continuity experience (service resilience, service continuity, disaster recovery) with a track record of delivery of large-scale projects
- Experience of project lifecycle with project management skills
- Good understanding of MS Azure and Amazon Web Services Platforms
- Strong stakeholder management skills
- Understandings of the workings of relevant UK financial services organisations
- Ability to assimilate information quickly, clearly identifying key issues and present information concisely
- Ability to develop and maintain a wide network both internally and with third party suppliers and vendors
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £40,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.standen@axa-insurance.co.uk.
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Who we are:
AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
Salary
Up to £40,000 dependent on experience
