Job Introduction
Product & Commercial Manager – Health & Travel Insurance
Salary £45,000 - £54,000 depending on experience
Permanent
London/Folkestone Hybrid
As one of our Product and Commercial Managers, you will play a key part in delivering Saga Services insurance profit and volume growth targets.
You’ll join Saga at an exciting time as we look to strengthen and grow our propositions in Health and Travel Insurance.
Reporting to the Head of Product & Commercial, you will ensure successful strategic growth through new product innovation, development, and enhancements aligned with Saga’s Health and Travel strategy. With exciting products and a unique customer base, this is an opportunity to make an impact.
We offer total flexibility over where you work – you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London or Folkestone.
At Saga, we come together with a purpose so that we can collaborate with each other; as part of our Health & Travel team, you would typically come together at least once a month.
Role Responsibility
As one of our Product & Commercial Managers, you will be responsible for delivering strategical growth through new product innovation, development, and enhancements aligned with Saga’s Health and Travel strategy.
Other accountabilities include:
- Demonstrate a strong, comprehensive understanding of the Health and Travel insurance products, procedures, and systems across the business, ensuring product and market knowledge is kept up to date, and new opportunities are explored
- Working with the Head of Product and Commercial and the wider Health and Travel team to develop and manage continued growth in market-leading products, incorporating key regulatory principles, including Consumer Duty.
- Responsible for the successful and timely delivery of project management
- Maintaining clear and consistent lines of communication across stakeholders, ensuring that the needs of the department and suppliers are appropriately represented and information is cascaded in a timely manner.
- Effectively communicate project and departmental business objectives, project briefings and any other information in a timely manner.
- Ensure all customer communications are technically correct, consistent, and meet relevant regulatory requirements.
- Undertake root cause analysis of products to understand key drivers behind customer complaints and deliver innovative solutions.
- Managing commercial relationships with external partners and Conduct Risk to ensure adherence to FCA guidelines.
- Managing commercial contractual requirements with the Legal team to ensure all responsibilities are considered, incorporated, and met.
- Function as a BAU point of contact for the business and represent in the relevant business forums, meetings, and day-to-day activity
- Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand
The Ideal Candidate
The successful Product and Commercial Manager will be able to challenge and support the delivery of new product innovation and improve existing processes to support growth and the best customer outcome.
General Insurance market experience within either Health or Travel lines is essential, both are desirable.
Other skills and experience required include:
- Strong knowledge incorporating regulatory regime and Consumer Duty.
- Excellent organisational skills and diligence, with a demonstrated ability to work well both independently and within a team.
- Able to lead multiple projects, prioritise, and manage a high-volume of tasks, deadlines, requirements, and decisions whilst driving exceptional customer outcomes.
- Management and delivery of high-quality communication, both verbal and written.
- Driven and determined to develop within the role through increasing technical knowledge and building effective relationships within the business and with external partners, inclusive of the PCW market.
- Commercially aware and able to design, develop and implement product initiatives to achieve the best customer outcomes.
- Experienced in trading activity and able to create business cases to support new propositions to market, working with Finance colleagues.
Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
- Our working week is 35 hours per week, these can be worked flexibly to suit your working style
- 25 days holiday + bank holidays
- Option to purchase additional leave up to 5 extra days
- Pension scheme matched up to 10%
- Life assurance policy on joining us
- Wellbeing programme
- Colleague discounts including family discounts on cruises and holidays
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Company performance related annual bonus - Up to 5%
- Income protection
- Access to Saga Academy, our bespoke learning platform
About the Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
We aim to be the largest and most-trusted brand for older people in the UK. Our focus on delivering exceptional experiences empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.
We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.
Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.
For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
