Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
- Supporting new client acquisition and assisting with client retention
- Lead in the coordination of meetings and calls with prospective clients and insurers to support the onboarding process
- Work closely with the new business consultants to ensure that all client needs are met promptly
- Deliver exceptional client onboarding experience to new clients, supporting the handover and transition to the client owners
- Supporting existing clients with change of key contacts by building and maintaining client relationships and ensuring our ways of working are embedded from the start
How you'll make an impact
Client Liaison and Onboarding Support:
- Serve as the main contact for clients during onboarding, addressing queries and providing solutions to enhance satisfaction.
- Guide clients through onboarding, ensuring all documentation is collected and processed correctly.
Coordination of Meetings and Communication:
- Arrange and facilitate meetings between clients and insurers to clarify benefits offerings and processes.
- Communicate with internal stakeholders to keep them informed of client progress and any issues.
Structured Handover Process:
- Develop and execute a handover plan from new business to account management, ensuring accurate information transfer.
- Work with the account management team to ensure seamless service delivery and address transition concerns.
Product Knowledge Development:
- Continuously enhance knowledge of employee benefits products to effectively support clients.
- Coach new business coordinators to develop their understanding of products and client management.
Client Service Excellence:
- Monitor client feedback during onboarding to identify service improvement areas.
- Deliver superior service to enhance the overall client experie
About You
- Previous experience in a client-facing role within employee benefits, insurance, or financial services, preferably supporting SMEs.
- Strong communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
- Excellent organisational and time management abilities, with attention to detail and the capability to manage multiple tasks simultaneously.
- Problem-solving skills and a proactive approach to identifying and resolving client issues.
- Experience in negotiating with providers and managing SLAs effectively.
- Familiarity with employee benefits products and regulations in the UK market.
- Experience in coaching or mentoring team members.
- Strong organisational skills and the ability to manage deadlines.
- High level of proficiency in using CRM systems and Microsoft Office Suite.
- Ability to work collaboratively in a team environment as well as independently.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
