Job Profile Summary
Support Claims Manager in the efficient/effective management of claims portfolio ensuring customers are treated fairly. Support Claims Manager in day-to-day management of Ipswich Claims Team, ensuring compliance with Group claims practices/controls. Manage own portfolio handling of claims from first advice to settlement, including instruction of surveyors/adjusters and/or lawyers where appropriate, ensuring that the records accurately reflect the status of each claim. Assist with staff training and development.
Job Description
- Support/assist in driving Marine Specialty Divisional Strategies/efficiencies as required.
- Assist as required with Divisional reporting.
- Develop and apply a thorough knowledge and understanding of the insurance market and claims process. Be familiar with policy features, benefits, exclusions and warranties.
- Understand, drive, assist in managing the claims handling process (including DA CoE requirements), to include filing and administration of the diary system.
- Handle marine cargo and liability claims in accordance with policy terms and conditions, from first advice to settlement in compliance with Claims Handling Authority Limit.
- Input and maintain accurate records and capture relevant data to allow for the successful investigation and/or settlement of a claim, including the maintenance of claim reserves in line with the insurers reserving philosophy.
- Awareness of the possibility of fraud and appropriate recognition/escalation of circumstances which require further investigation.
- Recognise different circumstances of a claim and the application of relevant rules, regulations and statute law.
- Liaise with other departments in Ipswich / Chaucer as required, including the relevant Underwriter and Accounts for settlement queries, where appropriate.
- Correspond with related parties associated with the claim.
- Attend client meetings, where necessary
- Appoint surveyors, lawyers, loss adjusters and other relevant legal professionals and other experts, where appropriate, liaising with them throughout the course of the claims to ensure accurate reserves and the best possible outcomes are achieved for all covered claims.
- Attend training sessions and other meetings, as and when required.
Regulatory Responsibilities
To provide guidance to Customers/Brokers:
Comply with all policies and procedures and ensure that due regard is paid to providing good customer outcomes and the fair treatment of customers.
To provide guidance to Customers:
- On how to make and/or progress a claim.
- By supplying appropriate information to the Customer on any claim being handled.
- By endeavouring to achieve prompt agreement on settlement terms and paying valid claims in a timely manner once settlement terms have been agreed.
- Ensure that Customer Complaints are promptly identified, recorded and referred as appropriate; and,
- By ensuring that the principles of providing good customer outcomes and the fair treatment of customers are upheld by Loss Adjusters, Service Providers and Brokers
Skills and Competencies
- Knowledge of marine cargo and/or GIT liability claims handling.
- Knowledge of Delegated Authorities and Third Party Adjusters (TPA)
- Microsoft Office including knowledge of AI platforms
Education
ABOUT US
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).
A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.
We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
