Responsibilities
The Head of Delegated Operations is responsible for helping to define, implement and maintain Berkley Specialty London (BSL) Delegated Strategy and Target Operating Model.
The Delegated Operations team is responsible for delivering a great service on a day-to-day basis to a range of stakeholders including our customers, Coverholders, brokers, regulators and colleagues.
- Leadership and day-to-day Management of a team responsible for all aspects of Delegated Operations for BSL Underwriting.
- Delegated Onboarding: Manage and co-ordinate onboarding of new Coverholders (including sponsorship to Lloyd's), liaising as necessary with other business functions on relevant matters.
- Bordereaux processing. In conjunction with the Delegated Reporting Manager (direct report to this position) ensure the timely and accurate processing of Risk, Premium Bordereaux.
- Underwriting Controls: Ensure appropriate controls and reporting are in place to adhere to relevant regulator and Berkley standards.
- Delegated Subject Matter Expert: A key point of contact for Delegated Underwriting matters across all classes of business both internally within BSL Underwriting and externally.
- Risk management: Manage the underwriting risk of the portfolio in conjunction with the underwriters, including Line Slip due diligence and new business development specific to Coverholders.
- Vendor management and outsourcing: Responsible for effectively liaising with 3rd party firms to support our delegated operations e.g. Audit / Due diligence as required.
- Operational Resilience: Help to ensure the maintenance of robust and resilient operations, embedding cyber resilience and effective third-party risk management by design and using third-party audits.
- MI Development: Work with the Data and Analytics team to enhance delegated reporting capabilities.
- Continuous improvement: Identifying and acting on opportunities for operational efficiency/effectiveness and innovation. The job holder
- should be a role model for this and encourage it within their teams.
- Business systems and applications: Support projects to define requirements and make improvements to enhance our capabilities and deliver our Target Operating Model.
- Regulatory requirements: Ensures regulatory requirements are adhered to and all relevant company policies and procedures are up to date.
- Service Level Agreements: Ensure the Delegated Operations team meet key SLAs / KPIs and performance is appropriately monitored.
- Chair quarterly Delegated Underwriting Group. A forum to support the effectiveness of the Delegated Controls Framework.
- Committee attendance: Prepare for and attend relevant committees as required.
- Other matters: Other ad hoc tasks related to Delegated Underwriting / business operations.
Qualifications
- Relevant professional qualifications and a strong academic record.
- Experience managing Lloyd's London Delegated Operations, risk and control functions.
- Experience managing 3rd Party vendor relationships.
- Strong leadership, team building and motivation skills.
- Strong reporting and communication skills, including at Board and Committee Level.
- Ability to independently plan and execute changes required to improve BSL operational performance.
- Ability to work within and promote a diverse and inclusive culture.
- Attend Delegated Underwriting meetings organized by Lloyd’s, LMA and other insurance organizations.
