Credit Controller

Chelmsford

Permanent (Hybrid)

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The Opportunity

This is an exciting time to be joining our as we embark on several projects. We're seeking individuals who are looking for a chance to establish their career in a supportive environment where anything is possible. Are you ready to grow your career with us? If you are a team player with a desire to learn, then this is the role for you.

*** Please note as part of recruitment process, if selected, you'll be asked to complete an online assessment. We will email you with more details***

Your new role

Reporting to the Credit Control Team Leader, you'll ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. You'll provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. You'll also work with our European Team in the UK and the Teams in the European branches.

Main responsibilities:

Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.
Review Broker statements, ensuring that any unreconciled premiums are completed.
Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
Analyse all processes related data, highlighting areas of concerns and propose working solutions where applicable.
Ensure quality and timely data capture across all processes is accurate enabling effective MI.
Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.

About you

We'd like to hear from you if you can build and maintain relationships easy and have a great attention to detail. No prior experience is needed - a comprehensive training will be provided.

Skills you'll need:

Customer service experience with good communications, negotiation and influencing skills
Experience using MS office applications, Word, Excel, PowerPoint
Good understanding and ability to analyse detailed reports.
Experience working within insurance will be advantageous, ideally underwriting administration and/or credit control experience within the Commercial/London Insurance market.
An additional language would be advantageous but not essential

Why QBE? At My Best  

 At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.  

#LI-Hybrid

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.  

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/). 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.  

To find out more about why you should work for QBE, visit our careers website. 

At My Best - QBE Benefits  

 You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  As well as the benefits below we also offer an extensive choice of other options to suit you!  

30 days holiday a year with the option to buy up to 2 additional days. 

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. 

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. 

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.  

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. 

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. 

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. 

Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000. 

To find out more visit our  Reward Page 

QBE Awards  

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;  

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year 

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer 

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year 

Working Dads Employer Awards 2023 Winner: Parental Policies Award 

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

You can view all our awards here 

Inclusion of Diversity 

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page 

Accessibility  

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. 

ESG & Sustainability 

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report  

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.  

 We believe this is our moment – what if it was yours too?    

APPLY NOW and let’s make it happen!

Skills:

Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Sound Judgment, Stakeholder ManagementHow to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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