Personal Injury Claims Technician

Sedgwick • Permanent • Remote (United Kingdom) • 1d ago

Hours Required: Full-time

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Personal Injury Claims Technician

Be the calm voice claimants rely on to get their lives back on track.

Job Location: UK-wide, remote working 

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Personal Injury Claims Technician working remotely on a UK-wide basis.

Join our growing Motor team and play a key role in helping customers through the claims process. As a Motor Claims Technician, you will manage a varied caseload of motor claims, including third-party injury, credit hire, and property damage, while delivering excellent service and support to all parties involved. This is an exciting opportunity for someone who enjoys building strong relationships, solving problems, and working in a fast-paced environment where no two days are the same.

We are looking for a confident communicator with strong listening skills, attention to detail, and a passion for delivering positive outcomes. You will work closely with colleagues, customers, and external partners, ensuring information is communicated clearly and records are maintained accurately. In return, you will gain valuable experience, develop your technical expertise, and build a rewarding career with a supportive and collaborative team.

The skills you will have when you apply:

Motor Claims Experience: Proven experience managing motor claims from cradle to grave, including repairs, total loss, third-party intervention, subrogated recoveries, property damage, personal injury, and credit hire.

Customer Service: Excellent customer service skills with the ability to provide professional, empathetic, and efficient support throughout the claims journey.

Communication Skills: Strong verbal and written communication skills, with the ability to explain complex information clearly to policyholders, insurers, contractors, and other stakeholders.

Negotiation Ability: Confidence in negotiating fair and timely settlements while balancing customer needs and business requirements.

Relationship Building: Ability to develop and maintain effective working relationships with internal teams, external partners, and customers.

Professional Development: Commitment to working towards the Chartered Institute of Loss Adjusters (CILA) Cert CILA qualification and continuing professional development.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role: 

 Remuneration & more

Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home

Health & support

Private healthcare plan (including pre-existing conditions)
Life assurance
Group Income Protection
Employee assistance programme for employee wellbeing

 Other benefits

Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications 
Discounts on various products and services

This isn't just a position; it's a pivotal role in shaping our industry

 At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). 