Company Overview:
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.
We are currently recruiting for an Operations Manager – Test CoE to join our established and experienced Chief Information Office team here at RSA on a hybrid basis.
Your Role:
As the Operations Manager you will be responsible for optimising people, processes, controls and measures in order to amplify the CoE and platform teams value and impact at scale. You will help shape and drive the team culture as well as ensure optimum efficiency and excellence across the board.
You will establish and support key metrics (OKRs/KPIs) across the SDLC. You will track and support supply and demand across the CoE. While also implementing required changes to ensure optimum efficiency and continuous improvement. You will identify team needs and evaluate new techniques/methods/software/plugins.
You will manage the augmentation model to scale platform teams as required, gathering requirement from the CoE Leads and liaising directly with 3rd party suppliers to streamline the augmentation process.
About You:
To be successful in this role you will be curious and practical with good problem-solving skills and the ability to think strategically. You will have a passion for planning, monitoring, organising and efficiency. You will also have great attention to detail and a willingness to dig in and drive change.
You will have good communication and stakeholder management skills. You will the ability to work as part of a team but also work independently when required. You will have experience working in product/platform focused environments.
What we offer you:
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us:
We celebrate individuality and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
