Service Design & Enablement Lead– Enterprise Data Platform

Salary: National:£80K – 110K and London: £90K- £120K

Locations: London or Bristol

This is a great job for someone who…

…loves turning complexity into clarity. You’ve led service design or enablement for enterprise data platforms, built intuitive “front doors” (portals, catalogues, journeys), and you thrive in federated, enterprise-scale environments.

You’re excited to shape and grow a small enablement function and make self-service real for engineers, analysts, data product owners and governance partners.

A bit about the job

You’ll own Aviva’s Data Platform Enablement Portal—the single, coherent entry point into our data ecosystem.

Your work will bring together access and onboarding, service requests, governance expectations, and learning so colleagues can discover, build and govern data products safely and at pace.

You’ll design consistent journeys across warehousing/Lakehouse, engineering, analytics/BI, metadata/lineage and access/security tooling—making the ecosystem navigable, usable and scalable as we grow.

You’ll partner with platform, product and governance teams, balancing strategic ownership with hands-on delivery in the early stages.

Skills and experience we’re looking for

Strong experience in service design/enablement or data platform product operations, with a track record of designing portals, catalogues and endtoend user journeys.
Broad understanding of enterprise data platforms (e.g., warehousing/Lakehouse, data engineering/transformation, analytics & BI, metadata/lineage, access & security) and the developer experience behind selfservice.
Excellent stakeholder management across platform, product and governance; confident operating in complex, federated environments.
Leadership experience—shaping remit, ways of working, priorities; coaching colleagues in documentation, journeys and user experience.
Comfortable with ambiguity and building new capabilities; able to set standards, guardrails and demand intake that scale. Nice to have: familiarity with data mesh/federated models; value based prioritisation (e.g., RICE/OKRs); background in product management or platform ops.

What you’ll do

Own and evolve the Enablement Portal, service catalogue and endtoend journeys as the primary “front door” to the data platform ecosystem.
Translate platform capability into clear, usable services and guidance; define platform personas and role clarity.
Decide what’s self service vs assisted, what’s mandatory vs advisory, and how demand is triaged and routed across platform teams (including retiring legacy processes).
Embed governance, security and compliance into the experience—reducing risk by designing clarity into the services, not relying on controls alone.
Shape and lead a small, growing enablement team; use influence and facilitation to drive adoption, speed and satisfaction across the organisation.

What you’ll get for this role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:  

Salary: National: £80K – 110K and London: £90K- £120K (depending on location, skills, experience, and qualifications)  
Bonus opportunity –12% of annual salary Actual amount depends on your performance and Aviva’s.  
Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in  
29 days holiday plus bank holidays, with the option to buy or sell up to 5 days  
Aviva-funded Private Medical Benefit to help you get expert support when you need it  
Up to 40% discount on Aviva products, and other retailer discounts  
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme  
Brilliantly supportive policies including parental and carer’s leave  
Flexible benefits to suit you, including sustainability options such as cycle to work  
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others  
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. 

Aviva is for Everyone:  

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.  

Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.  

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.  

To find out more about working at Aviva take a look here  

We interview every disabled applicant who meets the minimum criteria for the job.  

Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.  

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Kirthi a call on +447387534297 or send an email to kirthi.kanikireddy@aviva.com

Service Design jobs

Service Design & Enablement Lead – Enterprise Data Platform