Company Overview:

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We are currently recruiting for a Configuration Analyst to join our established and experienced Chief Information Office team here at RSA on a hybrid basis.

Your Role:

As the Configuration Analyst you will be responsible to support the Configuration Manager in delivering the Configuration Management process in ServiceNow. You will be performing daily, weekly and monthly activities to validate the data in the CMDB (Configuration Management Database) against other toolsets.

You will be responsible for validating ServiceNow Discovery and the components that are updated via that mechanism. You will be creating some manual Configuration Items (CIs), in the Configuration Management Database (CMDB), where relevant and appropriate, for example Business Applications and Application Services and relating them to upstream and downstream components.

You will regularly validate the data within the CMDB. You will support, review and assess Configuration Management interfaces with other processes. You will also be supporting provision of data for audit and risk management processes.

About You:

To be successful in this role you will have prior experience in Configuration Management or similar field. You will have experience with ServiceNow and MS Excel.

You will have data analysis experience working with multiple stakeholders to understand data relationships. Prior experience in manipulating data would be required for this role. Any experience with ITIL frameworks would be beneficial but not essential.

What we offer you:

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us:

We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form.

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.

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