Role Title: Senior Scrum Master

Department: GRSI Technology

Team: Technology UW Portfolio

Location: London, Hybrid

Type: Permanent

About the Role:

Reporting to the Head of the UW Technology Portfolio and working as part of an Agile team, LSM are progressively implementing Agile practices and seeks to recruit an experienced Senior Scrum Master to lead LSM’s Product Enablement Team, working alongside the relevant GRSI and GRS technical teams, to understand LSM’s priorities, and ensuring that business needs are understood and met.

About the Department & Team:

The GRSI UW Technology Team reports into the CIO and works closely with the Global Risk Solutions (GRS) technology teams to deliver innovative solutions and capabilities that leverage our technical expertise and business understanding and partnerships to enable market-leading performance world-wide.

The UW Technology Team is made up of people who deliver day to day 'Business as Usual' support and the delivery of enhancements and new applications to support LSM's underwriting teams. The applications are used in LSM's offices from Latin America and across Europe and the Middle East, through to Lloyd's China. The UW Technology Team works closely with other LSM and US based Global Risk Solutions (GRS) teams to deliver the right solutions to LSM.

Key Responsibilities:

• Lead (line management), support, and coach the Product Enablement team using Agile/Scrum practices

• Mentor staff on the new ways of working as required, and ultimately own the process to deliver value to business customers

• Supporting and coaching Product Owners, especially on prioritisation, backlog creation, backlog refinement and their role in the Scrum team

• Plan, organise and facilitate the relevant Agile Ceremonies as required e.g. Daily Scrums, Sprint Planning, Sprint Reviews and Retrospectives

• Support the preparation of the 90/30-day events such as quarterly PI planning and portfolio reviews

• Providing support to the team using a servant leadership style whenever possible, and leading by example

• Guiding the team on self-organisation in support of the ethos of the Agile/Scrum frameworks

• Lead the team in continuous improvement

• Assess the Scrum Maturity of the team and organisation by coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation

• Removing impediments or guiding the team on how to remove impediments

• Build a trusting, safe, and fun environment where problems can be raised openly with an emphasis on honesty and problem-solving

• Assisting with internal and external communication, improving transparency, and socialising information to the wider team

• Collaborating with other teams to help ensure the new way of working is understood and integrated with other processes/reporting as needed

Skills and Experience:

• Experience in playing the Scrum Master role, consistently applying Scrum principles, theory, and practices, across multiple Agile teams

• Experience coaching Product Owners

• Proven delivery capability, supported by specific examples

• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

• Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach e.g. Burndown reporting, Retrospective formats, handling bugs in the Product Backlog

• A clear understanding of the difference between Epics, Features and User Stories

• Knowledge of different Agile approaches: Kanban, Lean etc. and Agile tools e.g. JIRA

• Awareness and experience with widely used Agile practices and techniques/technologies: User Stories, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing

• Applicable knowledge of the development technologies used by Agile development teams

• Excellent communication and mentoring skills

• A relevant certification in Agile e.g. Certified ScrumMaster® or PMI Agile Certified Practitioner

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.

• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.

• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.

• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion

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Senior Scrum Master