Job summary

This role’s key objective is to ensure the Chaucer Quality Assurance function supports the change function with assessing software change risks at various gates in the Project/ Software Change lifecycle. This role is key in ensuring Test Policy adherence and efficient test tooling and processes to deliver testing of a high standard across the organisation.

Main duties

Create comprehensive test approaches and plans that align with the Chaucer Enterprise Test Strategy and software development lifecycle, and design Test Models that are repeatable.
Develop and maintain robust test automation frameworks to support continuous integration and delivery.
Oversee aspects of quality assurance, including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
Championing the quality mindset, agile test process, and methodology in the business.
Champion continuous improvement with quality, testing,g and release activities through the establishment, measurement, and transparency of relevant metrics that add value and move us closer to the department goals.
Work closely with the Development, Test, Release, Product/Project Management, Operations teams to ensure testing within the teams is supported, efficient, and best practices are implemented, and ensure seamless integration and delivery of high-quality software.
Lead and shape the Quality Assurance strategies and planning. Ensuring QA & Test strategy and planning is aligned to the wider Technology and Business strategy.
Build a working relationship with other Functional Service Leads and SME’s and provide confidence in testing to them.
Continuous review of supplier testing processes and looking for opportunities to provide efficiency improvements.
Keep abreast of new testing tools, technologies, and methods, and ensuring continuous improvement of the testing processes.
Provide guidance and mentorship to QA engineers and other team members on testing best practices and methodologies.
Continuous review of QA service and feeding into partner service reviews.
Identify resource gaps, writing Job Descriptions, and interviewing candidates.
Support the Technology department with transformation and implementation of new ideas and ways of working.
Contribute to Technical Leadership by taking initiatives to make improvement across the testing function.
Ensure testing tools, technologies and direction across the QA team are aligned.
Ensure the QA team is aligned with the Technology goals and objectives.

Regulatory responsibilities

Support the Internal Audit team as necessary.

Skills & Competencies

Experience of understanding and quantifying business risk that could be introduced by technology changes.
Proven experience working in the UK Financial Services industry.
Proficiency in test automation tools (e.g., Selenium, NUnit, Ready API, Test Complete), programming languages (e.g .Net, C#, Python), and CI/CD tools (e.g., Azure DevOps, Git).
Experience with regulatory or compliance testing requirements.
Excellent analytical, problem-solving, and communication skills. Ability to work collaboratively in a highly regulated environment.
Proven leadership championing transformation and change using empirical data & dashboards.
Deep knowledge and understanding of software security standards and challenges.
A breadth of experience in software development fundamentals and lifecycles including open-source test automation tools and frameworks.
Advocate and evangelise for best practices like Test Driven Development (TDD), Behaviour Driven Development (BDD), Continuous Integration (CI) and Continuous Delivery (CD)
Demonstrable experience in improving the performance and efficiency of functional teams.
Demonstrable experience of building a well-rounded test strategy including manual and automated testing and ensuring these are reported on regularly to engage Business stakeholders and manage their expectations.
Familiar with non-functional testing (Performance/Security/Usability).
End-to-end testing and test planning across multiple systems and platforms.
Understanding and appreciation of user journeys and customer experience.
Experienced in using Azure DevOps (Epics, Stories and Defect Management) to measure and report.
Relevant experience in software testing, with previous experience in a leadership or test architect role.
Commercially focused and Innovative.
Managing stakeholders and ability to negotiate and influence.
Self-motivated with a willingness to learn new skills.
Ability to thrive in a complex and highly regulated environment.
Ability to bridge communications between technical and business focused groups.
Effective leader - People person and good listener.
Ability to encourage others to be high performers.
Goal and outcome orientated with a drive to do what it takes to get the job done.
Thoroughness and attention to detail.
Comfortable working with people at all levels in an organisation.
Excellent planning and co-ordination skills.
Problem Solving - ability to consider and evaluate all relevant factors (consulting others) and then deciding based on your conclusions.
Service-Orientated: Stand for excellence, our solutions are user-friendly and add value to the business.
Make an Impact - Able to adapt style to meet the needs of different audiences. You’re passionate about Quality and Agile principles and excited to embed them across the organisation.

Education

ISTQB foundation or equivalent.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

ABOUT US

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.

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