Together, we engage with everything we have and are, to help humankind act braver and better.
About Great Lakes Insurance SE:
As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia. Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.
About the role:
Outsourcing of services is an essential element of Great Lakes’ business model. Great Lakes largely outsources services to Munich Re units and delegates these services to agents to achieve maximum synergy and efficient operations. The DA Business Management function is responsible for promoting and strengthening Great Lakes’ reputation as a skilled partner; to develop PIRI business and enhance its service quality and operational excellence; to manage the development, facilitation, and business relationships of Great Lakes agency insurance business with both the serviced agents and Munich Re business owners. The Delegated Authority Business function is a key component of our Delegated Authority model the purpose of which is to act as the first line of defense for the business. The DA Business Manager is responsible for assessing and managing risk through overseeing, steering and monitoring our delegated authority business. This is primarily achieved through forging strong relationships with Great Lakes’ outsourcing partners and internal stakeholders at all levels of the organisation to ensure that our outsourcing partners (such as Managing General Agents and Cover holders) are operating in conjunction with Great Lakes’ internal guidelines, regulatory requirements and the binding authority contract.
The role will report into the Head of DA Business Management UK.
Key Responsibilities:
Deputy Responsibilities:
- Provide professional leadership to Agency Business Managers for assigned agencies and/or jurisdictions.
- Conduct peer reviews of key control documents/reports to support decision-making by approval committees and the Board of Management.
Onboarding:
- Partner with Munich Re business units to implement tailored market/client-specific strategies for assigned agencies and/or jurisdictions.
- Drive the decision-making process for onboarding new agents, coordinating approval boards and committees in collaboration with the Head of Agency Business UK.
- Contribute to achieving GLLS strategic objectives, utilizing expertise to drive business development.
- Manage due diligence and quality assurance processes, adhering to high standards and regulatory requirements.
Oversight:
- Strengthen oversight and control of DA relationships, monitoring performance and key risk indicators (KRIs).
- Report concerns to relevant boards and committees while fostering proactive collaboration.
- Partner with DA Audit Managers, define audit scope, and drive closure of audit findings.
Knowledge Sharing:
- Maintain a high level of knowledge about agents’ activities, including run-off, and share expertise across teams.
- Drive service-focused communication with stakeholders across the Munich Re Group.
Projects:
- Lead and manage key projects, driving innovation and process improvements across the DA Business Management function.
Competencies
Strategic mindset (we think big) – you look, plan and move into the future with clear intentions and purposeful actions, seeking regular feedback, that allows you to make decisions today that will lead the business towards its future commitments.
Ensures accountability (we lead the ‘we’) – you hold yourself and others accountable to take responsibility and meet commitments, creating a culture where people own their decisions and actions and appreciate how they contribute to the team/organisation commitments.
Managing complexity (we grow with our clients) – you make sense of complex and sometimes contradictory information to effectively solve problems, learning and sharing along the way.
Sponsors work (we care and dare) – you know when to lead and when to let others lead, providing direction and delegating to others, empowering and trusting them to achieve their commitments.
Develops talent (we care and dare) – you develop the team to meet their career ambitions, building capability at an individual and organisational level, preparing them for future opportunities. You discuss feedback and development regularly and promote a diverse and inclusive workforce.
Being resilient (we are clear and authentic) – setbacks are unavoidable; however, you recover quickly, seek feedback, learn and unlearn and move forward with courage and commitment.
Key Skills & Experience:
- Proven experience managing delegated authorities with in-depth knowledge of regulatory requirements, risk oversight, audit, and underwriting processes.
- Familiarity with regulatory frameworks (e.g., FCA, Solvency II) and binding authority agreements.
- Strong analytical, conceptual, and organizational skills with a detail-oriented, solutions-driven approach.
- Effective communication and stakeholder management skills, including working with senior executives.
- Experience with primary insurance, reinsurance, distribution models, and outsourcing governance.
- Project management expertise, including tools and strategies for overseeing the delegated authority lifecycle.
- A commercial mindset with strong market awareness.
Qualifications and Preferred Experience:
- Degree-level education or equivalent qualifications.
- Project management certification (e.g., PRINCE 2).
Thought Leaders:
You will be seen as a role model/mentor to others – identifying opportunities to share your knowledge with others. You will demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well. You will treat your colleagues and sales and business partners fairly and with respect
Benefits:
You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%
We are one of the few employers to offer fully paid 6months family leave for times when you need it the most.
About us:
You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning
You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders
We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn
You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions
We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged
At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
