Kennedys is seeking an Audio Visual Systems Analyst, to join our IT team and be based in our London office. Our Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. Although this role will be based in the London office, the role will service all Kennedys users globally.
Team
Our Systems Analyst team is comprised of a globally-distributed group of Systems Analysts who are responsible for providing advanced technical support across multiple regions, ensuring the reliability, security and efficiency of our global IT systems and infrastructure. This role requires working with diverse teams across different time zones, addressing complex technical challenges, and collaborating closely with 1st and 3rd line support, as well as regional IT teams. Although this role will be based in the London office, the role will service all Kennedys users globally.
Key responsibilities
- Global Technical Support:
- To provide support for the Firms AV and video conferencing technologies globally. This includes meeting room technologies including hardware (screens, audio, cabling, Yealink and Polycom components) and software (Teams, Zoom, Webex and others).
- Investigate and propose upgrades and improvements to the quality and capabilities of the technology, to enhance the end user experience.
- Work closely with the other IT teams to evaluate and implement upgrades to VC platforms
- Incident & Problem Management:
- Adhere to firm guidelines in relation to call and incident management and communication.
- Identify trends for common problems and deliver workarounds whilst working with the IT teams to resolve underlying issues.
- System Maintenance & Monitoring:
- Conduct preventative maintenance, developing and completing regular checklists to ensure the operation of the meeting and conference platforms.
- Assist in the testing, implementation and maintenance of systems and applications.
- Utilising ticketing data, identify trends for common problems and deliver workarounds whilst working with the IT Teams to resolve underlying issues.
Required experience
- A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycom, Yealink, Crestron, Skype for Business, Zoom, WebEx, etc). To be an expert with Microsoft Teams.
- Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues.
- Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel.
- Knowledge of Remote Access systems and focusing on supporting remotely.
Please let us know if you require any additional support or adjustments to be made in order to submit your application to Kennedys.
*where a level of experience is indicated, this is a guideline only and represents the amount of time we would usually expect a candidate to accumulate the requisite level of experience. This does not preclude applications from candidates with more or less experience.
About Kennedys
Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,750 people worldwide across 45 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.
Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.
We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.
What do we have to offer?
We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.
Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.
The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.
We strive to celebrate diversity, empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.
Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
