Cloud Operations Manager
Role Definition:
The Cloud Operations Manager is responsible for the smooth running of our IT Operations teams. CFC is in a race to beat the opposition in the Insure - tech space. The platforms that we leverage and the tools and systems that our people use form a part of that race in terms of efficient operations and the day-to-day experiences of our staff. The Cloud Operations Manager is responsible for overseeing the teams that deliver change and ensure the smooth running of the infrastructure that delivers IT to our people.
The Cloud Operations Manager will oversee the work carried out in our core cloud hosted systems and ensure that the processes and practices employed by the infrastructure teams are fit for purpose. This includes a degree of management of 3rd parties both in relation to provision of BAU services and delivery of changes through projects. The Cloud Operations Manager will also oversee local office LAN and WAN connectivity standards.
Throughout all the work overseen by the Cloud Operations Manager, customer service, quality, security, and stakeholder management will all be crucial.
About the role
Key Responsibilities & Accountabilities:
- Oversee the daily operations of the infrastructure teams to ensure the functionality, availability, support and security of CFC IT systems, data, backups, and networks.
- Provide line management to direct reports and oversee management of the wider IT Operations team, including aspects of staffing levels, professional growth and performance management.
- Ensure that appropriate management information is available for key stakeholders in relation the running of the cloud platform.
- Ensure that troubleshooting and remediation is carried out in an effective and timely fashion of any issues that arise.
- Oversee changes to and maintain accountability for Change Management of the core IT Infrastructure.
- Work with the IT Security and Digital Workplace Managers to implement and operationalise security and support processes and controls.
- Oversee and participate in work relating to the completion of routine activities across the Operations teams, including things like DR testing, audits, service and process reviews etc.
- Take a lead on the creation of a yearly IT infrastructure technology strategy, aligning IT infrastructure with current and future business requirements and strategic goals.
- Help to manage IT vendors, service providers, contracts and associated SLAs.
- Assist the Infrastructure Delivery Manager with the coordination of internal and external resources and other activities relating to IT Infrastructure and Operations projects.
About you
Knowledge & Experience:
- A proven leader with experience running teams that look after globally available Azure cloud based infrastructure as well as more traditional LAN/WAN networks
- Understanding of business processes, industry trends, and how cloud technology can drive value
- Proven experience in building and leading technology teams with a global footprint
- Recent experience in a regulated financial services environment is highly valued, especially if in the Insurance industry.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About CFC
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.
Headquartered in London with offices in New York, Austin, Brussels and Brisbane, CFC has over 950 staff and is trusted by more than 100,000 businesses across 90 countries.
At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.
CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
