In Summary
If you’re the kind of person who takes pride in delivering first class customer service, then this could be the route for you !
Job Description
A career in motor claims is ever shifting, but you can be the constant our customers turn to for support they trust – keeping things clear and simple. In this role, you’ll be answering questions, solving problems, seeking answers, and providing a friendly, reassuring voice when it’s needed most. So, if you thrive on building relationships, and you want to make a meaningful difference to people’s lives, this could be the role for you.
From the moment you join us, you’ll be in a permanent position where you can own and drive your development to become brilliant and confident in your role here.
Ready to shine bright in your career?
Get to know the role:
- Claims Apprentice (Norwich): our claims apprentices are the first to speak to customers when they need to make a claim. It’ll be your job to gather important details like what happened and what state is the vehicle in. These are vital to deciding on liability and to create bookings with our suppliers so you can get our customers back on the road as quickly as possible.
80% of your time will be spent getting hands-on experience in your day-to-day role, and 20% of your time will be dedicated to your Level 3 Insurance Practitioner apprenticeship studies.The apprenticeship typically takes about fifteen to eighteen months to complete and is designed to give you the skills and knowledge you need to advance your career in insurance. You’ll learn about the industry, including the tricky but necessary world of regulation, as well as key areas such as underwriting and claims.
You’ll also learn about all our popular insurance products, including motor, household, healthcare, and commercial insurances.
What you’ll get
- A permanent job from day one
- A starting salary of £25,100
- Support towards relevant professional qualifications and lots of other development opportunities
- A great support network to help you grow into your role
- 25 days holiday, plus bank holidays
- Flexible working and wellbeing support
- Opportunities to get involved and give back to our local communities with paid volunteering time
- Contributory pension scheme
- Discounts on all Aviva products
- Discretionary annual performance-related bonus
- Share Save scheme
What we’re looking for
As a Claims Apprentice, you’ll need empathy along with an ability to juggle multiple tasks, work with our digital systems and be a calm and confident voice on the end of the phone, making decisions to get the right outcome on every claim.
To be considered for this apprenticeship, you must:
- have achieved at least five GCSEs or Scottish National 5s at grades A*-C (9-4) or
- have equivalent qualifications. These must include English and Maths.
And:
- have lived in the UK or European Economic Area (EEA) for at least 3 years by the start of the apprenticeship in September 2025.
- be eligible to work full-time in the UK for the entire duration of the apprenticeship.
- be available for full time work from September 2025 when all our apprentice roles start.
Please note this job role is not sponsorable under the Home Office points-based system.
Where could you be based?
Our Claims Apprenticeships are based in Norwich: a buzzing place in which to launch your career. You’ll need to live within commuting distance of the office where the role is based or be willing to relocate prior to start date as you’ll need to spend time with your team in person, as well as virtually, working from home. Three days in the office and two days from home (minimum 50%) is typical, but this will vary between teams.
About Us
Things apprentices love about Aviva
We are a FTSE100 company and one of the UK's leading Insurance, Wealth and Retirement businesses, supporting 19.6 million customers across the UK, Ireland and Canada. Our purpose is to be with you today for a better tomorrow. That means helping people make the most of life and being there with them when it really matters, whether they’ve had a small bump in the car or are saving for a comfortable retirement.
We have the ambition for our emissions to be net zero by 2040 and we aim to make a positive contribution to communities in the UK, Canada and Ireland through a focus on sustainable business and social impact. We're also taking action for the good of the planet and have invested £10.6bn in sustainable assets.
Our values of commitment, care, community, and confidence bring to life what it means to work here Our culture is one where you’re trusted to think for yourself, feel comfortable speaking up and encouraged to think creatively to solve problems and make real change. Everyone works to bring out the best in each other so we can help build a more positive future for our customers and communities.
How to apply
The application deadline is 16th March 2025 but we may close it earlier if we get a huge number of brilliant applications.
To help you get prepped, there are four steps you’ll go through to apply for our apprenticeship role(s):
Step one: You’ll complete a short questionnaire about why you want to work with us, and why this role, which you’ll submit with a copy of your CV
Step two: You’ll complete online situational strengths and numerical reasoning tests
Step three: You’ll take part in a video interview
Step four: You’ll join our virtual assessment day where you’ll get to show us what you're good at and what you enjoy through a variety of exercises.
If you’re successful, we'll offer you an apprenticeship starting in September 2025 .
Please note: At Aviva we offer multiple apprentice pathways, of which, this is one. We ask that you only apply for one pathway - the one that most aligns to your strengths and interests. If you do make more than one application, we will only accept your first.
Additional Information
Aviva is committed to inclusivity
We're inclusive, and keen to attract applications from people with diverse backgrounds and experiences.
Research tells us that women in particular will often rule themselves out if they feel they don't tick every box. But don't let that stop you. If you truly believe you have what it takes, we'd love to hear from you.
We interview every disabled applicant who meets the minimum criteria for the job. During your application, there will be an opportunity for you to send us an email stating that you have a disclosed disability.
Please submit your application online if you can. But if that presents a problem, just email avivaearlycareers@aviva.com and we'll make sure you’re supported.
To find out more about working at Aviva in general, take a look here.
