Let’s care for tomorrow.
Your ambitions. Your dreams. Your tomorrow
Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.
We are looking for a Financial Lines Senior Claims Adjuster/Senior Claims Expert, based in London.
Your Team
Our team is committed to providing expert claims management, ensuring timely and fair resolutions, maintaining compliance with industry standards, and building strong relationships with clients and brokers to support their needs effectively.
The Impact You Will Have
Reporting to the Head of Financial Lines Claims (UK), you will be proactively resolving high exposure financial lines claims with complex issues, ensuring compliance with Allianz Commercial Claims Standards, driving third-party service providers for economical and high-quality results, training and supporting Claims Handlers, and building strong relationships with brokers and clients.
Some of your specific responsibilities could include:
- Maintain accurate claims records within Allianz Commercial systems, support credit control processes, and produce management reports to identify loss trends. Proactively review late or non-payment of premiums.
- Investigate high exposure domestic and international claims involving complex issues and/or litigation. Evaluate coverage issues, determine appropriate reserving levels, and direct independent external service providers like Loss Adjusters.
- Negotiate and resolve high exposure, complex claims, ensuring cost-effective solutions. Drive subrogation processes and ensure claims are settled according to guidelines.
- Handle claims within authority limits, prepare referrals for cases outside of authority, and establish claims procedures for new accounts. Conduct audits of external service providers as needed.
- Support business acquisition and retention, liaise with other deartments on market initiatives, and attend industry functions. Represent Allianz Commercial positively and drive involvement from functional areas like Underwriting and Operations.
- Develop and maintain strong relationships with brokers, clients, and stakeholders. Report and present complex claims information internally and externally, ensuring effective communication.
What You’ll Bring to the Role
- Expert understanding of D&O and Financial Institutions products, wordings, terms, conditions, and coverages to ensure comprehensive claims assessment and management.
- Mastery of the claims handling process from notification to settlement and recovery, facilitating efficient and effective resolutions.
- Robust knowledge of reserving principles and practices, along with a strong understanding of coinsurance and reinsurance applications.
- Proficient in relevant legal processes and procedures, including litigation management and avoidance techniques such as mediation.
- Ability to clearly express ideas and messages in both written and spoken English, coupled with strong negotiation skills to manage conflicting priorities and achieve favorable outcomes.
- Skilled in absorbing and analyzing information to draw appropriate conclusions, and capable of persuading and motivating others to act, even without executive authority.
- Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.
- Or: You should be able to integrate AI-driven insights into your work to optimize outcomes and support broader organizational goals.
- Or: A solid understanding of data analysis, automation, and AI tools is required, with an awareness of ethical AI usage.
69513 | Customer Services & Claims | Professional | Non-Executive | Allianz Commercial | Full-Time | Permanent
What’s in it for you?
Let’s care about everything that makes you, you
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.
Let’s care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.
Let’s care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Let’s care for life’s twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back. – Please do not include this paragraph for South Africa
Let’s care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
Care to join us?
Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead.
Learn more about careers at Allianz Commercial by clicking here.
Learn more about Allianz Commercial by clicking here.
Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture.
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