Do you have experience within Insurance Claims and looking to progress your career?

Come and join our team here at Markel as a Claims Administration Team Leader

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity

The claims department at Markel aims to be the market leader in the provision of an efficient, cost effective, creative and professional service to our brokers and clients. We strive to be pro-active and flexible in management of claims whilst maintaining our integrity. The claims team works with the underwriting teams in order to facilitate close communication and exchange of ideas, and is an integral part of the product and customer service delivered to our clients.

We have a great new opportunity to join our claims team in our Leeds office. Working within the wider Claims support function, the Claims Administration Team Leader role will report directly to the Claims Operational Support Manager and will take responsibility for the day to day provision of all central administrative support services to the UK claims function.

What you’ll be doing:

Overseeing the Claims Administration Support Team, taking responsibility for and oversight of all claims administration within the division
Bringing individual teams under one leadership structure
Managing surges of claims to ensure there is enough support to open claims, answer calls and maintain diaries within SLAs
Ensuring tasks handled by the right people; that workloads of team members are regularly reviewed and changed as appropriate, and that any under or over performance of individuals is recognised and addressed
Considering and addressing any resourcing issues promptly
Delivering a prompt response and transparent service to our broker and insured clients whenever possible, given the circumstances of individual claims
Take ownership for various administration tasks including claims diary management, closure of claims and manual claims processing tasks to support the claims adjusting functions. This will include any ad-hoc and regular reporting requirements to demonstrate compliance with various KPI’s set by the business
Promoting a culture which provides both challenge and support to each team member in the pursuit of a consistent and high quality claims service and approach. Drive effective oversight for all team members through the team structure and the day to day management of individuals; look to develop the team and the way we work
Support the Claims Leadership Team on emerging ad-hoc claims teams projects to improve customer claims service across the UK
Represent the UK claims operation when necessary on cross team committees and projects groups as necessary

Our must haves:

Proven leadership capability and people management skills with a demonstrable ability to develop and train team members
Previous experience within insurance claims / claims handling
Experience in leading independently and taking responsibility for decisions made to improve the team and business offering
Willingness to travel to meet team members in their local offices occasionally when needed
Excellent written and spoken communication skills in the English language
Demonstrable IT skills including MS Office, Word, Excel with a willingness to learn all necessary in-house systems
Excellent attention to detail
A strong focus on systems and processes and be committed to change and process improvement
Experience of data analysis and metric monitoring desirable

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

A great starting salary plus annual bonus & strong benefits package…
25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

What we hope you’ll do next:

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us on +44 (0) 2079536504 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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Claims Handling jobs

Claims Admin Team Leader