Job Description
The Group Operations Division is seeking a Reception & Facilities Host who will support the Premises Manager with the ongoing operational reception and facilities duties and requirements to ensure smooth running of our office space at 22 Bishopsgate.
The role is based on a fast-paced reception on the 29th floor, the host is responsible for design, delivery and continuous improvement of the visitor experience. They will use their skills in service delivery, communication and relationship building to ensure employees and visitors are engaged. They will naturally ensure that all activities conducted are in compliance with internal policies and procedures.
Working hours will be Monday to Friday 8.30am – 5.30pm and will be office based 5 days per week.
Responsibilities will include:
- Meet and great all guests when they arrive in reception in a welcoming and professional manner, ensuring that a high standard of customer experience is delivered.
- Manage the meeting room experience, ensuring that appropriate catering has been ordered and checking that all equipment is working as it should be. Reporting any issues where necessary.
- Conduct the weekly facilities induction for all new starters advising of all facilities related policies and procedures including tours, our way of working, providing security access and other onboarding guidelines.
- Proactively identify continuous improvement opportunities and recommend changes to improve the overall productivity and effectiveness of operations. Including but not limited to both reception and facilities procedures and systems. Deliver messages of changes via both email and maintaining and developing the facilities intranet page.
- Support other teams to ensure that events have everything necessary whilst abiding by facilities standards.
- Ensure all security procedures are met and properly followed at all times.
- Supporting the Premises Manager with relationship management with all internal and external facilities contractors and support providers. Rectifying maintenance issues as quickly as possible, working with the premises manager to come to a solution and communicating to the business where issues can’t be resolved immediately.
- Working with the business, catering and cleaning teams to manage stock levels of consumables, cleaning products and stationary.
- Ensuring that all health and safety standards are met at all times, including but limited to management of adequate cover from both fire marshal’s and first aiders in addition to continuous improvement on our H&S assessments and policies.
- Additional duties as assigned
Skills and experience:
- Previous experience in a receptionist or front-of-house role within a corporate or professional environment
- Presents a consistently polished and professional manner
- Excellent verbal and written communication skills, with the ability to build positive working relationships with both external clients and internal stakeholders
- Highly organised, with strong multitasking skills and the ability to manage competing priorities and deadlines
This will include the competencies:
- Stakeholder Engagement: Exceptional communication and organisation skills, able to interact with individuals at all levels. Previous receptionist experience in a role with a high level of customer service skills is advantageous.
- Collaboration and Teamwork: Able to work to tight deadlines, unsupervised and as part of a team, contributing reliably to shared objectives.
- Adapting to change: Anticipates problems within a busy environment and responds appropriately by prioritising tasks and managing multiple demands.
- Continuous Improvement: Demonstrates strong accuracy and attention to detail to ensure tasks are completed to a high and consistent standard.
- Innovation: Takes a proactive and forward-thinking approach to meeting room management and day-to-day operational tasks.
- Resilience: Remains calm and professional in a busy, customer-facing environment, managing competing priorities and unexpected issues while maintaining service standards.
- Future Focused: IT literate, with proficiency in Outlook, Word and Excel to support effective day-to-day operations.
About Us
Our benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.
Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
