Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Shape the future:
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Grow with us:
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
Win as a Team:
We’re looking for experienced Business Analysts to join our CIO function, supporting a diverse portfolio of programmes and platforms across the organisation.
This is an exciting opportunity for a positive, delivery‑focused BA who enjoys working across complex change and is comfortable operating in an Agile environment.
You’ll play a key role in helping us move from traditional project delivery to value stream‑led outcomes, while contributing to the evolution of our Business Analysis Centre of Excellence.
This is a hybrid role (3 days per week in the office) and can be based from any of the following offices – London, Horsham, Bristol, Birmingham, Leeds, Manchester, Liverpool, Glasgow or Chelmsford.
You’ll make an impact by:
- Eliciting, analysing and documenting business and technical requirements using a variety of techniques
- Translating business needs into clear functional and non‑functional requirements and user stories
- Analysing current and future state processes, identifying opportunities for improvement and efficiency
- Interpreting and interrogating technical information, including systems, processes and data
- Supporting planning across various workstreams to ensure successful delivery
- Providing hands‑on support to help identify, contain and resolve technical or system issues
- Contributing to, and continuously improving, BA Centre of Excellence standards
- Supporting and mentoring junior colleagues
Your skills and experience:
- Analytical and problem‑solving skills, with the ability to communicate information clearly
- Solid experience applying business analysis frameworks, methodologies and best practices
- Positive working with stakeholders at all levels, including seniors
- Experience working in Agile environments, with an understanding of Waterfall delivery models
- A continuous improvement mindset, with experience applying Lean thinking to drive efficiency
- Hands‑on experience using tools such as JIRA and Confluence
- Experience in commercial insurance or finance transformation is particularly desirable.
Why You’ll Love It Here:
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment:
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
