About us:
Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas.
Working here:
A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.
What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.
What you’ll do:
The role is responsible for the efficient management of large claims outside of authority on behalf of clients, ensuring the highest standards of professionalism at all times. This role sits within our Open Market Property team.
In this role you will handle non‑complex claims autonomously and acknowledge and investigate selected more complex claims with limited supervision, escalating issues appropriately when required. The role also involves assisting colleagues with claims handling, adhering to internal and market claims procedures, and demonstrating a broad understanding of clients’ core businesses, relevant markets, and associated platforms and systems.
Role Responsibilities
- Deliver a responsive and efficient claims service, ensuring prompt settlement while continuously reviewing and improving service standards
- Negotiate claims effectively with markets to achieve optimal outcomes and support client retention
- Provide clear, informed advice to clients on claims-related matters as required
- Manage the end-to-end claims process, including timely handling of documentation and responding to enquiries
- Ensure the secure, accurate, and auditable handling of client monies, proactively managing payments
- Maintain and update internal systems to ensure accuracy and efficiency of records
- Prepare and produce statistical claims data for both internal reporting and external stakeholders
- Collaborate closely with placing teams and other internal departments to ensure client needs are fully met
- Build and maintain strong relationships with clients and market partners
- Conduct quality control checks on all documentation to ensure accuracy and compliance
- Adhere to Miller’s policies, procedures, and internal controls, including those relating to compliance, legal, and financial crime requirements
Qualifications
- GCSE English and Maths at grade C or above
- CII qualifications desirable
- Knowledge of the North American Market
- Previous experience as a Claims Handler
At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.
