The Multinational Underwriting Technician will:
- Provide a high standard of administration and service.
- Liaise directly with our Underwriting functions to establish multinational accounts in corporate systems for the purpose of issuing quote and/or policy requests to our global fronting partners.
- Accurately interpret and enter data to manage workflow in a timely manner.
- Respond to Broker queries, Billings and Collections queries and assist with reverse flow (Home Foreign) where necessary.
- Use technical, sales and analytical skills in the provision of multinational insurance solutions, guidance and overarching support to drive achievement of multinational production and renewal retention goals.
- Meet CNA customers’ needs and requirements is of paramount importance.
- Work closely with our underwriting, distribution and service functions across all platforms.
- Provide expert technical advice relative to program structure, territorial analysis and servicing capabilities in addition to facilitating the placement of international business wherever client solutions are required.
- Work within the internal and external relationship management space within International Solutions function.
- Act within the Underwriting Authority and escalation procedures in place.
- Support coordination of International Solutions strategic objectives across CNA business functions, including Claims, IT and Operations.
Key Responsibilities
Subject Matter Expertise
- Support Underwriters in the development and retention of Controlled Master Programs through a thorough understanding and knowledge of regulatory and compliance requirements for local policies across all lines.
- Review submission, applications and financial requirements to develop fully compliant and client focused multinational solutions.
- Use all appropriate underwriting tools, disciplines and territorial and regulatory knowledge to ensure underwriting guidelines are adhered to.
- Demonstrate technical skill through strategic, thorough account reviews and file documentation.
- Demonstrates knowledge of CNA’s products and appetite while clearly communicating International Solutions’ proposition.
- Keep current on territory issues, regulations and trends.
Portfolio Management
- Interpret and input data new and renewing business within CNA Compass.
- Manage the local policy requirements within CNA Compass, ensuring all policies are correctly issued and processed as instructed and within the Underwriting Authority granted within the team and escalating where not.
- Maintain and process all relevant underwriting records accurately and efficiently incl. emails and documentation in account management systems for audit and compliance purposes.
- Accurately input data into internal reporting tools to identify, track and manage MI relative to new business and portfolio management goals
- Provide local policy and claims information to Underwriters ahead of renewal.
- Actively manage Underlyer Requests with approved Network Partners, keeping quotes and policy issuance within agreed SLA.
Multinational Insurance Acumen
- Actively engage and seek out training opportunities to further develop underwriting and multinational expertise.
- Proactively deals with enquiries from Underwriting, Billing and Collections, Reinsurance, Claims
- Comply with all applicable legal and regulatory requirements at a level appropriate to the position.
- Work within appropriate Underwriting Authority and follow escalation procedures, as determined by the International Solutions management team.
Internal and External Relationship Management
- Build good relationships with Brokers as a representative for CNA Hardy International Solutions.
- Manage the responses to external queries from Brokers and works within SLA and escalation procedures where required.
- Maintains positive and collaborative relationships with Underwriters and the Company’s business functions as required, such as Distribution, Claims, Risk Control, Actuarial, etc.
Ad-Hoc
- May perform other duties as assigned.
- National and International travel may be required as it becomes an increasingly valuable component of this role.
Skills, Knowledge and Experience
- Strong insurance background including experience in multinational commercial insurance and an operational and client servicing background.
- 3 to 5 years’ experience in a same/similar role desirable (but not essential).
- Knowledge of all relevant regulatory and legal requirements applicable to multinational insurance placements.
- Awareness of Controlled Master Program placements.
- Effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and matrix environment.
- Ability to identify, analyse, solve problems and adapt quickly to change.
- Excellent attention to detail, organisation and able to work independently.
- Performs collaboratively as part of a wider regional team.
- Strong Microsoft Excel, Word skills and able to work with multiple systems.
CNA Hardy is an equal opportunity employer.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.