The Multinational Account Consultant will:
- Be externally focused engagement with all levels within our strategic brokers and clients.
- Use technical, sales and analytical skills to provide multinational insurance solutions, guidance and overarching support that drives achievement of multinational production goals and meet CNA customers’ needs and requirements.
- Have a thorough understanding of CNA’s strategies and appetites and working in conjunction with account designate underwriter(s) will use internal and external data to make appropriate individual and portfolio decisions.
- Work closely with our underwriting, distribution and service functions across all platforms.
- Provide expert technical advice relative to program structure, territorial analysis and servicing capabilities in addition to facilitating the placement of international business wherever client solutions are required.
- Work within the internal and external relationship management space within International Solutions function.
- Act within the Underwriting Authority and escalation procedures in place.
- Support coordination of International Solutions strategic objectives across CNA business functions, including Claims, IT and Operations.
Key Responsibilities
Management
- Support the AVP, Multinational Underwriting with leading and developing junior members of the team across UK offices.
Subject Matter Expertise
- Support Underwriters in the development of Controlled Master Programs through a thorough understanding and knowledge of regulatory and compliance requirements for local policies across all lines.
- Review submission, applications and financial requirements to develop fully compliant and client focused multinational solutions.
- Use all appropriate underwriting tools, disciplines and territorial and regulatory knowledge to ensure underwriting guidelines are adhered to.
- Demonstrate technical skill through strategic, thorough account reviews and file documentation.
- Demonstrates knowledge of CNA’s products and appetite while clearly communicating International Solutions’ proposition.
- Keep current on territory issues, regulations and trends.
Portfolio Management
- Proactively work with Underwriters during new business and renewal discussions (internal and/or external), providing insight into local policy issuance and premium payments, whilst highlighting any known complications.
- Manages assigned portfolio to achieve retention, new business, and portfolio management goals.
- Prioritises time to optimise broker performance relative to multinational knowledge and pipeline development.
- Operate with an Enterprise perspective to identify cross sell opportunities and create growth opportunities across other products and/or segments.
- Demonstrates knowledge of CNA’s products and appetite while clearly communicating CNA’s proposition.
- Engage stakeholders across all levels on business transformation and platforms to ensure that International Solutions business strategy and priorities are reflected.
- Actively manage Underlyer Requests with approved Network Partners, keeping quotes and policy issuance within agreed SLA.
Multinational Insurance Acumen
- Provide additional placement support and training to colleagues to achieve production goal through greater awareness of local market practice, underwriting guidelines and authority.
- Actively engage and seek out training opportunities to further develop underwriting and multinational expertise.
- Proactively deals with enquiries from Underwriting, Billing and Collections, Reinsurance, Claims
- Comply with all applicable legal and regulatory requirements at a level appropriate to the position.
- Work within appropriate Underwriting Authority and follow escalation procedures, as determined by the International Solutions management team.
Internal and External Relationship Management
- Build good relationships with Brokers as a representative for CNA Hardy International Solutions.
- Manage the responses to external queries from Brokers and works within SLA and escalation procedures where required.
- Maintains positive and collaborative relationships with Underwriters and the Company’s business functions as required, such as Distribution, Claims, Risk Control, Actuarial, etc.
Ad-Hoc
- May perform other duties as assigned.
- National and International travel may be required as it becomes an increasingly valuable component of this role.
Skills, Knowledge and Experience
- Strong insurance background including experience in multinational commercial insurance and an operational and client servicing background.
- 5 to 10 years’ experience in a same/similar role desirable (but not essential).
- Knowledge of all relevant regulatory and legal requirements applicable to multinational insurance placements.
- Knowledge of underwriting processes, coverages, and tools to gather and evaluate information in order to reach appropriate decisions on renewals and new business.
- Ability to uncover customer needs, position specific solutions and handle objections.
- Exercise judgment, negotiate and make sound business decisions effectively.
- Effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and matrix environment.
- Able to influence, manage and prioritise multiple concurrent projects.
- Able to identify, analyse, solve problems and adapt quickly to change.
- Excellent attention to detail, organisation and able to work independently.
- Performs collaboratively as part of a wider regional team.
- Strong Microsoft Excel, Word skills and able to work with multiple systems.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.