Commercial Insurance SME Team Leader
What can you expect?
Working in collaboration as a member of the Witham’s leadership team to assist in the development of strategy, client service, growth and recruitment within this highly successful office. You will manage a team of Client Advisors on a wide range of insurance programmes focusing on small to medium Commercial clients.
The role will involve delivery of operational excellence across all required disciplines by continuously producing best practice behaviours. Drive high levels of client retention and help to grow the business through maximising client contact, up-selling and cross-selling, retention, expanded and new business.
You will have all the necessary support, training and resources to develop your own career and skills, and to drive the skills in your team forward.
What will you be rewarded with?
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
We will rely on you to:
- Provide day-to-day oversight and people management of a team of Client Advisors.
- Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction for client services
- Understand the team dynamic through emotional intelligence
- To prepare, plan, conduct and document regular performance management conversations with each individual in the team.
- To conduct and document regular reviews of career goals and actions and coach development using a PDP (Personal Development Plan) and Talent Mapping analysis.
- To analyse business MI to identify trends and patterns for business opportunities and put corrective actions in place, coaching for better results.
- To walk the floor and support with technical and soft skills areas of opportunity and provide on hand support in real time.
- To identify, support, monitor and embed any key training/ development areas of the team and its members, through effective feedback and coaching.
- Provide clear direction and guidance to the team.
- To lead by example, celebrating success, recognising everyone's roles and contributions.
- To communicate and carry out regular team briefing comprising business updates and training.
- Ability to manage own time and that of others, prioritise workloads effectively, creating a good work life balance and ensure team is appropriately staffed to meet client needs.
- To assist the Head of Office to achieve strategic goals.
- Support and encourage the team’s sales activity in order to achieve new business growth targets
- Proactively work with internal and external networks to build relationships with prospective new clients and achieve team new business target
What you need to have:
- Proven experience of Account Handling with small to medium UK Accounts
- A passion for making a difference to the working lives, skills and success of colleagues
- Ability to remain calm under pressure and be able to work flexibly when required
- Excellent organisational skills with the ability to manage multiple issues/ challenges simultaneously
- Demonstrable experience dealing with challenging situations and individuals
- Dynamic with a drive to continually improve service to clients
- Analytical and problem solving skills
- Excellent written and oral communication skills – able to clearly articulate issues, problems, and resolutions
- Fully competent in the use of Microsoft Office products
- Previous people management or supervisory experience preferred
- Cert CII qualified (or equivalent)
What makes you stand out:
- Experience leading high-performing teams
- Previous Team Leader or Management experience preferred, or the ability to demonstrate leadership qualities
- Proven success of winning new business
About Marsh
Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at TAUK@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
#Hybrid
