Do you have an interest in data and trends? If you're passionate about understanding customer behaviour and driving business success through insights, we'd love to hear from you. We’re seeking a highly intuitive individual to join our Marketing team to help us build digital presence and achieve our growth ambition.
As Senior Customer Insight Executive, you’ll play a crucial part in the design and delivery of a customer insight programme. Your key focus will be on managing the delivery and analysis of customer research to support continuous improvement and positive customer outcomes.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of Tunbridge Wells office, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
- Manage the delivery of regular research projects which measure customer satisfaction during key parts of the customer experience.
- Use customer research to assess how we are meeting obligations to customers under Consumer Duty.
- Provide insight to inform design, business cases, and measure performance for new customer products and propositions.
- Present insight that identifies improvements in communications and processes that affect the Customer.
- Lead customer insight projects to gather understanding of our target audience needs and behaviours, provide up to date visibility on trends from our target market.
- Build strong relationships with key stakeholders, internal and external.
- Support with implementation of the wider Insight remit as and when required in projects.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
- Experience working on qualitative and quantitative research projects - essential.
- Financial services experience required, including in-depth understanding of the Consumer Duty – essential.
- Data literate with very strong analytical skills - essential.
- Customer focused and highly developed attention to detail.
- Ability to influence and manage relationships.
- Strong presentation and storytelling skills.
- Market and strategic awareness.
- Prioritisation skills.
- Understanding of AXA business values in every part of the role.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of £35,000-£40,000 dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.
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Who we are:
Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
