Your responsibilities will include:
- Manage the day to day operational management of the A&H team in London and the Life team in Zurich to ensure adequate control of underwriting, premium, claim and reinsurance processes
- Monitor that underwriting support services are delivered to the agreed quality and defined service levels
- Work with the Program Management team to ensure all binders are managed in accordance with the Program Management framework
- Monitor aggregates, input data and own the aggregates database
- Coordinate administration support to underwriters
- Ensure that the business timetable is adhered to ensuring effective communication across other departments and that all internal and external reporting deadlines are met
- Produce operational reports, metrics and MI as required by the team and support the QBR
- Produce exception reports and act on them in a timely manner to ensure accurate details are maintained on the underwriting systems
- Work with the management team to achieve operational efficiencies and continuous improvement by the progressive implementation of common systems, working practices, service levels and procedures
- Work across branches to ensure consistency on procedures an systems
- Any other ad hoc duties as defined and agreed with the International Head of A&H and the Head of Life Reinsurance.
Technical Skills & Experience
- At least 5 years' experience in insurance especially around binders expertise
- Stakeholder management at all levels
- Outstanding communication, both written and verbal
- Ability to think proactively and offer solutions to problems
- Ability to understand the bigger picture and visualise the end-to-end process of transactions
- Strong analytical and control skills to ensure integrity of data, ability to audit and self-audit
- Willingness to maintain continuous professional development
- Strong project management, prioritisation and time keeping skills
- Fluent in English, other languages a plus
