The Role

Canopius is a market leading cyber insurer. We have an exciting opportunity for an individual to take over the Claims Manager position in our cyber claims team. We are looking to recruit a motivated and skilled individual who is dedicated to cyber as a class of business. This is rare opportunity to take over the management of a market leading cyber team at a top 5 Lloyd’s of London syndicate with global operations.

The team comprises one Senior Adjuster and two Adjusters.

In March 2023, Canopius in-sourced its Cyber Incident Management function; the initial triage of cyber incidents, arranging of assistance from our panel, and project managing the incident response process. Whilst the management responsibility for this new function will remain within the remit of the Head of Specialty Claims, the Claims Manager will need to work closely with this function, currently comprising sub-teams in London, Sydney, and Chicago, to develop the service.

Key Responsibilities

Responsible for managing cyber as a portfolio whilst additionally handling their own share of claims on a day to basis; often claims which are complex, high value, and/or making news headlines.
Proactively manage the Cyber claims team in all aspects: day to day workload management and claims specific queries, through to career progression.
You will ensure effective oversight of delegated claims authority holders (“DCAs”), service providers or outsource partners, who provide services in respect of your team, flagging any issues of concern to the Head of Specialty Claims and proposing a plan to remediate these concerns.
Collaborative working partnership with underwriters to help them to develop business in accordance with their business plan
You will monitor the profitability of the accounts in your portfolio, by reviewing the actual versus expected and ensure that there is meaningful claims input into monthly tracking meetings and quarterly reserving meetings, and to flag areas of the claims portfolio that are underperforming to underwriters, actuaries and management.
You will demonstrate and ensure effective, appropriate and meaningful collaboration between you and your team, and key internal customers within Canopius (underwriting, actuarial, outwards reinsurance, finance, senior management, catastrophe management, risk, compliance, operations, HR and all other stakeholders).

Skills and Experience

Lloyd’s claims scheme and related claims handling systems
Coverholder management and oversight
A proven track record of effective management of cyber claims demonstrating a high level of technical competency.
Knowledge of key issues affecting the cyber insurance market
Team leadership and development, including leading by example to role model the Canopius Claims Vision and Values
The ability to manage key stakeholder relationships
Delivering results under pressure and prioritising workloads effectively
Excellent communication skills both written and spoken, including the ability to represent Canopius in a professional manner
Computer literacy in standard business software including MS Excel, MS Word and MS Outlook

About Us

Our benefits

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

About Canopius

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia and Bermuda.

At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results.

Based in incredible new offices in the heart of the City of London, Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone's unique contributions are recognised, valued and respected.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.

We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.

Cyber Claims jobs

Claims Manager - Cyber