Working hours: This role is available on a part-time, job-share or full-time basis.

Salary: Competitive compensation and benefits package

Location: London, hybrid working

Closing date for applications: 19th December

The opportunity:

Zurich Insurance is a leading multi-line insurer serving customers in global and local markets. With a strong presence in over 200 countries and territories, we are committed to protecting what matters most to individuals and businesses. We are proud of our inclusive culture, our focus on sustainability, and our dedication to innovation.

As part of our ongoing digital transformation journey, we are looking for a passionate and strategic Business Analyst to join our team. This is a unique opportunity to work at the heart of Zurich’s digitalisation efforts, working closely with senior leaders, international teams, customers, and brokers, you’ll help shape the future of our customer and broker experience through direct engagement and meaningful collaboration.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

Leading and participating in multiple strategic digitalisation projects across the business.
Collaborate with stakeholders to gather, document, and analyse business requirements, ensuring alignment with strategic objectives and operational needs.
Work closely with IT teams to support data integration initiatives, with our customers & brokers to leverage our API capabilities to streamline processes and enable seamless data exchange across platforms.
Translate business needs into technical specifications, helping to design and implement solutions that drive efficiency and enable data-driven decision making.
Partnering with senior leadership and stakeholders from all functions to gather requirements and translate them into actionable IT solutions.
Coordinating with development teams to ensure timely and effective delivery of new digital capabilities.
Driving the implementation of self-service and transactional features to reduce manual processes and enhance workflow efficiency.
Collaborating with international Zurich teams, customers, and brokers to deliver portal training, resolve technical issues, and support onboarding and adoption.

What are we looking for?

We’re looking for someone who thinks end-to-end understanding that every solution we build impacts not just our customers, but also the way our internal teams work together. You consider the bigger picture, ensuring improvements create value for both our customers and our colleagues across Zurich.
Proven experience in digital transformation, IT project delivery and business analysis within a complex organisation.
Strong stakeholder management skills, with the ability to influence and collaborate across all levels of the business.
A proactive mindset with a focus on continuous improvement and customer-centric solutions.
Experience working in international environments and delivering training or support across diverse teams.
Excellent communication skills and the ability to translate technical concepts into business-friendly language.
Strong analytical skills with experience in insurance pricing or data strategy.
Proficiency in tools such as Excel, SQL and Power BI. Experience with Python or R is a plus.
You have experience with APIs and data integration, enabling seamless connections between systems and supporting efficient, data-driven processes. Your skills help us deliver solutions that are robust, scalable, and future-ready.
A proactive mindset and ability to work independently in a fast-paced environment.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

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