Salesforce CRM Success Manager

London or Ipswich UK, Wroclaw Poland

This role sits at the heart of our Salesforce CRM evolution, offering hands-on involvement in strategy, design, intelligence and day-today support across Underwriting and Distribution. The Salesforce CRM Success Manager provides high-impact analytical, strategic and operational support to the Head of GTM Strategic Initiatives.

Acting as a trusted advisor, problem-solver, the role helps shape GTM Journey transformation priorities, supports day-to-day decision-making and make sure CRM and digital initiatives deliver commercial outcomes.

You will work across business analysis, operating model design, insight generation, and cross-functional coordination. Through this, you will help to make sure Salesforces becomes the trusted, consistent way of working across AXA XL and GTM transformation is delivered with clarity, discipline and pace.

This role is critical to the success of the GTM transformation and plays a pivotal role in ensuring CRM platform value is fully realized.

What you’ll be doing

Act as a partner in shaping GTM transformation priorities, sequencing, and operating model evolution.
Provide direct support to the Head of GTM Strategic Initiatives as the connective tissue between business strategy, Regions and programme delivery
Coordinate across the Regional Product Owners, Digital Factory, Regions, and GTM leadership. Make sure strategy and execution remain aligned and business voice is consistently represented.
Partner with Define & Design analysts to make sure transformation, journey design and business requirement remain aligned to strategy.
Help to shape, build and own the adoption intelligence framework that measures CRM engagement, login maturity, usage patterns, data quality behaviours, workflow adherence, and pipeline rigour.
Partner closely with Change Managers to design coaching strategies, communication plans, reinforcement cycles, and capability uplift activities.
Work with Underwriting and Distribution leaders to identify the behavioural drivers of low adoption and propose targeted solutions.
Coordinate onboarding and training of new hires using Salesforce CRM across AXA XL
Maintain clarity across regions and functions on decision rights, accountability, and execution progress. Identify risks, dependencies, and escalations early, providing structured options for resolution.
Stay ahead of Salesforce updates and best practices. Apply this to existing capability, guide business users on how to leverage them, and make sure the platform continues to deliver value.
Take on reasonable additional tasks as required, showing flexibility, initiative, and ownership beyond the core remit. Demonstrate a willingness to step up, adapt, and contribute wherever the team needs support.
You will report to the Head of GTM Strategic Initiatives.

What you’ll bring

We’re looking for someone who has these abilities and skills:

Excellent written and verbal communication
Salesforce knowledge desirable
background in business analysis, strategy, transformation,
Excellent problem-solving, structuring, and synthesis skills.
Ability to prepare executive-ready materials, narratives, and strategic insights.
interpersonal and influencing skills across business and technology.
High comfort with ambiguity, fast-paced environments, and managing multiple priorities.
Team‑oriented with a collaborative mindset
Self‑starter and learner who takes the initiative to challenge the status quo
Passionate about technology and driving change through new solutions
Curious, proactive, and eager to grow beyond administrative tasks

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits
Named to the Diversity Best Practices Index
Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

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