Your responsibilities will include:

Building and maintaining a high performing A&H and Life team who can respond to changing business demands, volume changes, and international business requirements.
Ensuring compliance with and adherence to Lloyd’s RIO Principles and effectively managing outcomes that meet Lloyd’s expectations from an operational and technical claims perspective
Lead due diligence efforts for global MGA and Program claims programs, which could involve vetting a TPA’s ability to handle claims effectively.
Manage broker, client requests and complaints through your team from a diverse set of external stakeholders
Lead technical audits and work with operational resources to track and manage the volume of reviews needed to support internal and external stakeholders
Assist with TPA and DCA contracting for MGAs and Programs for the A&H and Life team.
Help forecast staffing needs based on business plans and build out a best-in-class claims team
Support a global approach with your team so coverage and technical assistance is prioritized and available to internal and external business stakeholders
Leading, mentoring and engaging a virtual and in-person team
Actively participate in efforts to acquire and develop talent

Your skills and abilities should include:

Understanding of A&H technical claim handling nuances internationally
Significant A&H and Life claims handing leadership experience
The ability to make good decisions within the confines of accepted claims turnaround practice.
The ability to analyze claims data and use data to inform strategic decisions at both an individual claim and portfolio level.
Excellent written and verbal communication skills.
The ability to represent the company (and its clients) effectively and professionally within the market.

Head of Claims jobs