Job Description:

Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training & professional development to our employees. We also offer generous tuition/continuing education reimbursement programs, mentoring opportunities, flexible work arrangements, and Colleague Resource Groups.

Everest Insurance, a member of the Everest Group is looking for a Head of Aviation Claims to join our Claims Team, situated in London and reporting to the Head of Claims UK & I.

In this position you will lead the strategy development and execution of UK & I Aviation Claims management within Everest Insurance International, across our Syndicate and Company Platforms. The successful candidate will ensure our Aviation Claims Strategy and Operating Models are fully aligned with business needs and priorities, collaborating closely with underwriting leadership to identify and analyse claims issues and trends, and providing strategic insights to enhance portfolio profitability and growth. This role involves overseeing and managing third-party administrators (TPAs), adjusters, lawyers, and other external experts, with significant latitude for independent judgment.

You will work with country and regional management to develop and monitor business plans, support product development, and partner with underwriters to drive profitable business acquisition and retention. Additionally, you will contribute to onboarding and stewardship meetings with customers, influence operations, and strengthen Everest's brand and reputation in the aviation market. Your role will also involve defining and executing a superior customer experience, engaging in reserve and portfolio reviews, and collaborating effectively with internal stakeholders across various departments.

This position will be based in our London office with a hybrid schedule that has the option of working two days remotely each week.

Key Accountabilities

Operational

Provide all necessary technical handling and strategic oversight and support, particularly in the management of large and complex losses and issues
Ensure that effective claims data and performance measurements are in place and continuously monitored and developed
Identify performance and compliance issues, ensuring that these are reported and escalated in line with corporate requirements
Ensure claims operational activities meet with organizational requirements for quality management, internal and external audits, compliance, and privacy policies and procedures
Ensure appropriate Controls are in place and effectively manage financial, reputational, operational and compliance risk to Everest
Ensure the creation, production and communication of relevant, timely and accurate data/analytics and reporting

Minimum Requirements and Qualifications

A thorough knowledge of UK&I and International Aviation insurance products, markets, claims practices and operations
Experience with a global insurance company
Considerable experience of Aviation claims management across varied product lines and distribution channels
Commercially focused with a sound understanding of business models, product, and distribution strategies
Data and technology literate with strong analytical skills
Proven effective leadership and people management skills and excellent interpersonal, written and oral communication skills
Financially astute; strong decision-making and prioritisation skills
The ability to create and execute strategy in a complex, fast paced, matrix environment
Demonstrated ability to set and meet challenging objectives derived from and in support of strategic goals
Ability to evaluate coverage issues involving a wide variety of loss scenarios
Ability to influence others and resolve complex, disputed claims
In-depth knowledge of the litigation, arbitration, and trial process
Good working understanding of London Market claims systems (ECF, IMR, Trax)

Skills & Abilities

Extensive knowledge of leading and managing Aviation Claims
Deep knowledge of Claims processes and organisations; will preferably have a long-term background in claim management
Strategic thinker, innovative and solution-oriented
Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management
Highly collaborative and able to work effectively across the organisation as well as with external stakeholders
Ability to adapt and embrace change, solutions driven
Tenacity and decisiveness, with the courage to take risks
Strong interpersonal skills and demonstrates respect for the opinions of others

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.
Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Type:

RegularTime Type:

Full timePrimary Location:

LondonAdditional Locations:

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Head of Claims jobs

Head of Aviation Claims