Claims Operations Assistant (12 month contract)

London, United Kingdom (On-site)

JOB INFO

Job Identification
10361
Posting Date
06/03/2024, 04:33 PM
Locations
Floor 36, London, London, EC2N 4BQ, GB
(On-site)
Job Schedule
Full time

JOB DESCRIPTION

To assist the Claims Operations and Claims team with all aspects of the Claims Operations function. Providing a superior level of operational support to the Claims team to ensure it is able to deliver an exceptional standard of claims performance and service whilst meeting its regulatory and compliance requirements.

RESPONSIBILITIES

Assist with regular reporting including international claims reporting packs and reports at month end, production of quarterly board pack for review by Claims Operations Manager. Assist the Claims team and external departments (Finance, Actuarial, Underwriting etc) with ad hoc data requests and analysis.
Assist with managing the outsourcing of claims administrative work to an offshore process provider, perform regular peer review of their work, escalating any concerns to the Claims Operations Manager. Dealing with any queries in the first instance before referral to a manager. Working with Claims Operations team to identify and scope further processes that can be handed over. Updating statement of work and drafting service level agreements.
Compliance / Audit. Provide timely support to auditors (internal and external) and assist with evidence gathering when required.
Lloyd’s reporting requirements. Assist with timely production of all data requests from Lloyd’s to include Cat reporting by state and Solvency 2 reporting. Using data from Lloyd’s CRS system in conjunctions with output from binder management tool and internal claims systems.
Provide cover to the Claims Operations team in all aspects of claims month end sign off. To include ensuring all SCM and USM messages have been posted, claims data reconciled to finance and all Claims Managers have signed off on their classes.
Provide assistance to the DA team. Assisting with administration tasks relating to new/renewal TPA contracts and audits.

QUALIFICATIONS

Role requirements:

Experience with and working knowledge of claims systems and reporting tools
Intermediate/Advanced Microsoft Excel skills – Pivot tables, vlookups, advanced formula essential
Microsoft Word and Outlook
ECF/IMR experience
Previous experience of analysing Lloyd’s CRS data would be beneficial
Ability to solve problems and make decisions
Excellent organisational skills
Knowledge and understanding of claims life cycle and related workflows.
Self-starter who is results orientated
Adept at managing multiple competing priorities
Ability to anticipate problems/issues prior to their occurrence
Strong verbal and written communication skills
Ability to develop excellent working relationships with a variety of internal and external stakeholders

REQUIRED SKILLS

Claims Case Management

Claims Management System

Claims Policies and Procedures

Claims Resolution

Claims Review

Data Analysis and Reporting

File Management

Operations Management

Technical Documentation

EQUAL OPPORTUNITY EMPLOYER

United States: Westfield celebrates diversity and is committed to inclusion. All qualified applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.

United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Claims Operations jobs

Claims Operations Assistant (12 month contract)