Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

What Is the Opportunity?

Travelers are recruiting for a London Markets Senior Operations Associate to join our team based in London.

As a Senior Operations Associate, you will plays a crucial role in helping to maintain effective and efficient production services to support the Travelers Europe’s strategic goals.

This role helps to ensure we are able to support Underwriting community with comprehensive administrative support to facilitate the end-to-end underwriting lifecycle from pre-quote processing, delivering new business quotes, renewal terms, and endorsements across all lines of business. This role will be a subject matter expert (SME) for some of the underwriting operations capabilities – leading comprehensive training and development of the Associates and other key stakeholders.

Your expertise in Lloyd’s Syndicate and/or London Market Underwriting or Operations will be instrumental in driving our success. This role is designed for someone who thrives in a fast-paced environment and is eager to tackle complex challenges, give input on projects, and contribute to our continuous growth.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a £1,500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

What Will You Do?

1. Underwriting Lifecycle Support:

Thoroughly review and monitoring in-scope submissions processing and clearance in line with agreed service levels.
Manage work assignment and completion of tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial) and cancellations.
Manage and support account documentation and document storage, including quotations, evidence of cover (policies), statements of values, engineering reports, actuarial pricing models, reinsurance contracts, policy endorsements, and cancellations.

2. Data, Records and Document Management:

Ensure in-scope underwriting submissions are stored and indexed, within service levels.
Complete accurate and timely policy data entry, as required.
Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required.
Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required.

3. Regulatory Compliance, Governance and Controls Assurance:

Help to support Europe Operations Management team in closing Corporate Audit corrective actions and other related internal controls assurance work.
Monitor and support all regulatory compliance (e.g., treating customers fairly) as instructed and adhere with Travelers Enterprise values and policies.

4. Standard Operating Procedures and Training:

Play a key role in creating, maintaining, reviewing, and providing sign-off for Europe Operations standard operating procedures – ensuring compliance with agreed standard formats / templates.
Oversee training and on-boarding, once qualified, to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as required.
Role-model and promote process standardisation and best practices across Europe Operations.
Role model high standards of SLA compliance (both at individual and team levels), lead root cause analysis of SLA gaps and champion timely remediation.

5. Stakeholder Engagement and Change Management:

Represent EU Operations, as required, in internal stakeholder meetings support effective communication.
Offer value-add support to design and deliver of process, people, systems, data, and regulatory change.

6. Miscellaneous:

Perform other assigned duties, as required.
Support recruitment process for the Europe Operations Management team, as required
Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Strong written and verbal communication skills.
Ability to develop effective working relationships across Travelers Europe.
Customer-centric approach with a continuous improvement mindset and willingness to support change.
Adept at working within fast-changing business environments and flexible to the changing business requirements.
Highly motivated, capable of independent work and comfortable in a collaborative working environment.
Detail-focused with a high degree of accuracy in work.
IT literate with a solid proficiency with Microsoft Office suite.
Experience of supporting staff recruitment, selection, onboarding, and development.
Has started and is progressing well with their professional insurance qualifications.

What is a Must Have?

Previous experience in the commercial insurance (business insurance / B2B) products and services.
Demonstratable experience of using data analysis and data insights to monitor operational performance.
Demonstrable experience of process documentation (include procedures and process mapping).
Familiarity with market leading core underwriting and support applications, subject to past work experience.

What Is in It for You?

Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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