Job Introduction

Head of Risk and Controls Management

£90,000 - £100,000 per annum depending on experience

12 month FTC

Folkestone/London Hybrid

Join Saga’s Risk and Compliance function within Insurance and Money at a pivotal moment in our journey. As a brand trusted by millions of people over 50, we continue to lead the market with innovative insurance and financial solutions, delivered through powerful affinity partnerships with Ageas, NatWest, Just Group, BUPA and Collinson.

As Head of Risk, you’ll report to the Insurance Risk Director and play a central role in shaping how risk is managed across Saga Services Ltd, Saga Money, and our partner landscape. You’ll lead the operation, oversight and continuous evolution of our risk and control framework, ensuring it remains robust, forward-looking and aligned to our strategic ambitions.

This is a high-impact leadership role where you’ll be the trusted advisor to the SSL management team on all aspects of risk and control management — spanning strategic, financial, non-financial and reputational risk, as well as operational resilience.

With a strong presence and credibility, you’ll influence confidently at all levels of the business and act as a key point of contact with the FCA, helping to safeguard Saga’s reputation as one of the UK’s most trusted brands.

We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office weekly, as well as visits to our London office, allowing us to collaborate and share success as a business.

Role Responsibility

As our Head of Risk you will be responsible for the design, implementation and oversight of the risk and control framework used throughout SSL and Saga Money, covering all risk types.

Your accountabilities will include:

• Ensuring that there is a fit for purpose, comprehensive, efficient and effective framework covering all risk, controls and procedures that are adopted by the first line.

• Leading the risk business partnering team across SSL, liaising as appropriate with the Head of Compliance and working as one with the compliance business partners.

• Ensuring that there is a clearly articulated and approved framework for risk appetite, and appropriate risk appetite measures and tolerances that support senior management decision making and formation of strategy.

• Identifying, developing and deploying appropriate operational risk management tools, techniques and strategies to ensure operational risk management across Saga is value adding and contributes towards the overall strategy and performance of the business.

• Leading risk partners to work with the first line to map risks, processes, and control ownership clearly and accurately

• Designing and performing risk-based control testing covering all risks, documenting results, issues and remediation actions

• Actively promoting a risk culture that encourages appropriate risk taking, aligned to strategy and risk appetite, with effective and timely response to risk events

• Assisting in the formation, review and ongoing delivery of appropriate risk governance

• Presenting to relevant committees on relevant topics in enterprise or operational risk management.

• Conducting targeted risk opinions and or deep dives across material risks or projects as requested by the Board and or the leadership team.

• Maintaining a continuous development emphasis by regularly reviewing risk management maturity through critically evaluating application of core framework components operation by the first line and our partners

• Lead in the development and delivery of specific risk projects, either on behalf of the CRO or first line functions

• Providing risk advice, leadership and stewardship to material transformation and change programmes and projects to support the business’s ability to deliver its strategic and tactical objectives

• Supporting the Insurance Risk Director in the day-to-day management of the CRO Function as well as the development and maintenance of the first line Risk Champion community

• Ensuring there is an open and collaborative relationship between all lines of defence and group colleagues.

The Ideal Candidate

As our new Head of Risk, you will have proven you will have proven experience leading a team that operates a risk framework that covers the entity and oversights significant third-party partners / providers.

Whilst experience within the Insurance or Financial Services industry would be advantageous, we are open to considering candidates who have relevant risk experience in other regulated areas.

Operational Skills required include:

• Experience presenting clearly and effectively to both technical and non-technical audiences

• Understanding of technology landscapes and system concepts

• Understanding of data legislation and regulatory environment

• Ability to constructively challenge the status quo

• Stakeholder Management skills, including senior management

• Strategic thinking and business acumen

• Resilient, adaptable, and open to change in a fast-paced environment.

• Unquestionable integrity, professionalism, and commitment to ethical practice.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

Package Description

At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

25 days holiday + bank holidays
Option to purchase additional leave - 5 extra days
Pension scheme matched up to 10%
Company performance related annual bonus - Up to 15%
Car allowance £4,800 per annum
Private medical insurance after 1 years’ service
Life assurance policy on joining us, 4 x salary
Wellbeing programme
Colleague discounts including family discounts on cruises, holidays and insurance
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Income protection
Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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