Looking for a role that will have a meaningful impact on IT?

We are looking for an individual to support out wholesale business providing operational support, and maintenance of application services aligned to the team.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

You will join a team that is dedicated to the Markel Wholesale IT function who ensure IT services are aligned to the needs of the business, drive cost efficiency and contribute to the long-term success of the organization.

We are looking for a highly competent and motivated technical individual for this role, to join a talented and experienced team.

What you’ll be doing:

Investigate, triage, and manage incidents and requests
Agree and clearly communicate business priorities and outcomes to all stakeholders
Work on-call with peers on bridge calls to support the major incident and rollout processes
Proactively lead initiatives, including problem resolution, change and release activities
Support development, and release of project deliverables, ensuring the correct governance is applied
Write scripts in one or more scripting languages to resolve issues, and automate
Ensure controls and auditability are maintained on all support and development activities
Contribute to the development and maintenance of team Procedures, Policies, and documentation
Coordinate 3rd party suppliers and IT partners, to resolve business issues and team activities
Thorough and timely communication with Business and wider Information Technology teams
Support identification of IT & Business risks and propose mitigating actions
Complete and maintain detailed service documentation, record incident and support activity in approved IT tools
Complete time tracking records in a timely manner

Our must-haves:

Experience of scripting development, ideally with hands-on experience in Microsoft SQL
Qualification or equivalent experience in Computer Science or information Systems
Working knowledge of the ITIL service management lifecycle
An understanding of the end-to-end project lifecycle
Experience supporting key business applications within a financial systems business
Experience working in a regulated industry, ideally SOX or Solvency II
Experience of working in a business facing role using strong people skills and collaborative approach
Hands-on experience with system monitoring tools such as LogicMonitor, Redgate Monitor or similar.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

A great starting salary plus annual bonus & strong benefits package…
25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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Senior Support Analyst - Wholesale