Key Responsibilities
- Interprets policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
- Sets activities, reserves and authorises payment within scope of authority, settling claims in most cost effective and timely manner. Ensures prompt issuance of disbursements while effectively managing loss costs and claim expenses.
- Participates in performing investigations and evaluating claims through contact with insureds, claimants, witnesses and experts.
- Identify and escalate serious claim developments to management efficiently and effectively.
- Partners with legal counsel, account representatives, brokers, underwriters and insureds to develop a focused strategy for timely and cost effective resolution of claims.
- Develop and maintains strong broker relationships.
- Recognises need for negotiation, participates in planning strategy and negotiates within scope of authority.
- Analyses claims activity and prepares reports for management review.
- Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
- Keeps current on relevant issues, regulations and trends.
- Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance
- May perform additional duties as assigned.
Skills, Knowledge & Experience
- Knowledge of claims and insurance industry theory and practices.
- Developing technical expertise, product specific knowledge and negotiation skills.
- Ability to negotiate and settle claims effectively.
- Good interpersonal and communication skills. Ability to effectively interact with all levels of CNA Hardy's internal and external business partners.
- Ability to work independently. Good time management skills.
- Good analytical and problem solving skills. Demonstrates attention to detail.
- The ability to exercise independent judgment and make sound business decisions effectively.
- Knowledge of Microsoft Office Suite as well as other business-related software; experience with ECF and/or CLASS would be an advantage.
- Ability to adapt to change and value diverse opinions and ideas.
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
Additional Information
Company Overview
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada, Europe and Asia. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.
Why Choose CNA Hardy?
For us, the customer comes first.
Our winning proposition is our commitment to our customers: We offer more than just a policy – we deliver distinctive insurance solutions and we promise a superior customer service. How we deliver on this commitment is what sets us apart from the competition. Here are just some of the reasons you should choose us:
- Our people: We recognise that our staff bring our commitment to our customers to life. Our priority is to be a great place to work so we continue to attract, retain and develop the best talent in the market.
- Our product offering: We develop innovative and specialised solutions by product and industry specialism and create certainty for customers through the delivery of underwriting and service excellence. This comprehensive global product offering supported by superior claim and risk control services is hard to replicate.
- Our relationships: We believe in building enduring relationships and want to focus our energy on partnering with customers and producers who value our approach and seek the same.
- Our track record: Our financial strength underpins our contract with our customers. We receive consistently high ratings from AM Best and Standard and Poor’s proving our ability to deliver on our commitment should the worst happen.
Treating Customers Fairly
- We deal with our Customers in a professional, open and honest way at all times
- Designing and delivering products that meet their needs;
- Ensuring that no claims are unreasonably rejected; and
- Aiming to do things right the first time and putting them right if we get them wrong.
CNA Hardy is an equal opportunity employer.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
