Key Responsibilities
- Negotiates and agrees claims within designated authority and with management supervision, liaising with underwriters, adjusters and brokers
- Reviews policy coverages and claims documentation in accordance with company guidelines and standards to determine if coverages apply, escalating issues as needed.
- Interacts with claims personnel on issues relating to specific claims and other topics concerning the claim handling of claimants and insured.
- Effectively manages loss costs and claim expenses.
- With assistance manage the appointment and performance of experts and outsourcers.
- Maintains all claims records accurately and efficiently
- Maintain and adhere to the claims philosophy, processes and guidelines
- Report on claims matters as required to the Claims Management and underwriters
- Maintain professional service standards at all times; protecting and promoting the CNA Hardy brand
- Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance
- May perform additional duties as assigned.
Skills, Knowledge & Experience
- Strong desire to develop a wide breadth of knowledge and understanding of claims practices.
- Good verbal and written communication skills with the ability to develop positive business relationships with internal and external customers.
- Strong ability to identify, analyse and solve problems as well as the ability to learn rapidly and adapt quickly to change.
- Ability to work independently.
- Developing decision-making skills.
- Knowledge of Microsoft Office Suite as well as other business-related software.
- Developing time management skills.
- Flexibility in and willingness to learn and develop expertise in different business lines.
- Ability to manage and prioritise tasks and projects.
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
Additional Information
Company Overview
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada, Europe and Asia. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.
Why Choose CNA Hardy?
For us, the customer comes first.
Our winning proposition is our commitment to our customers: We offer more than just a policy – we deliver distinctive insurance solutions and we promise a superior customer service. How we deliver on this commitment is what sets us apart from the competition. Here are just some of the reasons you should choose us:
- Our people: We recognise that our staff bring our commitment to our customers to life. Our priority is to be a great place to work so we continue to attract, retain and develop the best talent in the market.
- Our product offering: We develop innovative and specialised solutions by product and industry specialism and create certainty for customers through the delivery of underwriting and service excellence. This comprehensive global product offering supported by superior claim and risk control services is hard to replicate.
- Our relationships: We believe in building enduring relationships and want to focus our energy on partnering with customers and producers who value our approach and seek the same.
- Our track record: Our financial strength underpins our contract with our customers. We receive consistently high ratings from AM Best and Standard and Poor’s proving our ability to deliver on our commitment should the worst happen.
Treating Customers Fairly
- We deal with our Customers in a professional, open and honest way at all times
- Designing and delivering products that meet their needs;
- Ensuring that no claims are unreasonably rejected; and
- Aiming to do things right the first time and putting them right if we get them wrong.
CNA Hardy is an equal opportunity employer.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.
