Employee Relations Manager
Department: HR & Payroll
Employment Type: Permanent - Full Time
Location: London
Description
We are seeking a proactive and highly knowledgeable Employee Relations Manager to join our People Team at CFC. This role will act as the first line of response for employee relations (ER) matters across the business globally, with a primary focus on the UK and US.
You’ll work in close partnership with HR Business Partners to support leaders in managing a wide range of ER cases and advising on best practice. This is a hands-on role requiring strong employment law expertise, sound judgement and a proactive approach to de-escalating and resolving ER matters before they become formal.
This role offers the opportunity to shape our ER approach globally and play a key role within a high-performing and collaborative People Team.
About the role
Employee Relations
- Act as the first point of contact for all ER matters, both informal and formal, across the UK and US.
- Provide expert advice to managers on a wide range of issues including conduct, capability, absence, grievances and disciplinary matters
- Support and coach managers on informal resolution and performance conversations to minimise escalation.
- Work in partnership with HR Business Partners to ensure ER matters are managed fairly and consistently, in line with CFC’s values, policies and relevant employment legislation.
- Monitor ER trends and identify opportunities for proactive intervention, policy updates or manager training.
- Provide risk-based advice that supports both employee experience and commercial outcomes.
Global Compliance & Best Practice
- Maintain up-to-date knowledge of employment law in the UK and US, ensuring consistent and compliant advice is provided in each jurisdiction.
- Support the development and implementation of ER policies and guidance across multiple geographies.
- Deliver learning and development sessions for line managers to improve confidence and capability in handling people matters.
People Partnering Support
- Collaborate with HR Business Partners on people plans, structural changes and people-related projects.
- Support delivery of HR change initiatives such as restructures, acquisitions or culture and engagement programmes.
- Assist in the facilitation of performance and talent review cycles, contributing insights from an ER perspective.
- Reporting and Analysis
- Maintain accurate ER case records and produce regular reports and insights to identify key trends, risks and opportunities.
- Present findings and recommendations to senior stakeholders to inform decision-making and continuous improvement.
About you
- Significant experience in managing complex ER matters, ideally in fast-paced or high-growth environments.
- Strong knowledge of UK employment law and practical experience managing cases in the US.
- Ability to assess risk, apply employment law and offer practical, business-aligned solutions.
- Experience supporting organisational change including restructures, mergers or TUPE transfers.
- Excellent interpersonal and influencing skills, with the ability to advise and challenge constructively at all levels.
- Analytical approach with experience in identifying ER trends and using data to inform decisions.
- High levels of integrity, professionalism and confidentiality when handling sensitive issues.
- CIPD qualification or equivalent experience (desirable).
- Background in the financial services or technology sectors (preferred but not essential).
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
