The ACIM Operations Leader owns the end‑to‑end operational delivery of Aon Client Insurance Management (ACIM), ensuring consistent, high‑quality client experience through a standardized and scalable global operating model.
This role leads the execution and evolution of ACIM’s Target Operating Model, integrating ABS and Global Capability Centres to enable efficient, technology‑ and data‑led service delivery.
With accountability for operational performance, stability, and efficiency, the role balances pace and discipline while leading ACIM through transformation and growth. The ACIM Operations Leader ensures ACIM operates as a trusted extension of clients’ enterprise risk functions while delivering sustainable value for Aon.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Strategic Leadership
- Partner with ACIM leadership, Risk Capital stakeholders, transformation teams, and ABS to align priorities and drive execution.
- Provide operational leadership across ACIM transformation initiatives, including transitions, change management, and roadmap delivery.
- Act as a trusted operational advisor to senior ACIM leadership.
Operational Delivery and Performance
- Own day‑to‑day operational delivery of ACIM services across insurance administration, data management, and reporting.
- Be accountable for service quality, timeliness, consistency, and operational stability across all ACIM service pillars.
Target Operating Model (TOM) Execution and Process Excellence
- Lead implementation and continuous evolution of the ACIM Target Operating Model, including standardized processes, clear role ownership, and scalable delivery structures.
- Drive the transition from decentralized, domicile‑based operations to a globally consistent operating model.
- Own process standardization, governance, and continuous improvement, eliminating inefficiencies and reducing manual activity.
ABS and Global Capability Centre Integration
- Lead integration and performance of ABS and GCC resources within ACIM delivery.
- Optimize onshore, near‑shore, and offshore resource deployment to support efficiency, scalability, and client outcomes.
- Partner closely with ABS leadership to ensure effective transitions, knowledge transfer, and sustainable delivery performance.
Success Measures:
- Consistent, high‑quality ACIM client service delivery
- Adoption and sustainability of the ACIM Target Operating Model
- Effective integration and performance of ABS/GCC delivery
- Improved operational efficiency and margin performance
- Increased process standardization, automation, and data transparency
- Positive client and colleague experience outcomes
Skills and experience that will lead to success
- Senior operations leadership experience in insurance, risk, professional services, or shared services environments
- Strong background in global operating model design, transformation, and scaled service delivery
- Demonstrated experience leading large‑scale transition and change, maintaining service stability while implementing new operating models
- Proven ability to lead centralized, standardized delivery models across regions, including ABS and offshore capability centres
- Strong stakeholder leadership skills, with experience navigating complex, multi‑functional and global environments
- Ability to make enterprise‑level operational trade‑offs across cost, risk, service quality, and scalability
- Strong operational, process, and performance management capability, with a data‑driven approach to decision‑making
- Experience working with technology‑enabled and automated service delivery models
- Demonstrated ability to lead with pace and resilience in complex, changing environments, maintaining momentum and positive engagement through ambiguity.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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