Europe / United Kingdom
Multinational Solutions are central to AXA XL’s value proposition, with our teams managing over 4,500 programs and arranging 35,000 policies worldwide. Spanning all lines of business, our offering is supported by one of the industry’s largest carrier networks, covering more than 200 countries and territories. As a key pillar of AXA XL’s growth strategy, Multinational Solutions positions the company as a leading player as part of the AXA Group.
Multinational Solutions Services brings together professionals across Asia, Europe, North America, and Latin America. The team collaborates with experts across the Insurance segment to ensure our offerings continue to meet the evolving needs of clients and brokers, supporting AXA XL’s ambition to lead in the multinational space. With a robust focus on client centricity and growth, the team works closely with business units and global functions to keep multinational client needs at the forefront of decisions, strategies, and operations. This includes navigating diverse and often complex requirements such as cross‑border regulations, cultural differences, and varying market environments.
The Network Partner Management Center Lead EMEA plays a pivotal role in overseeing and governing our network partners across Europe, the Middle East, and Africa. In this position, you drive thought leadership, manage a team of Network Partner Relationship Specialists, and advance continuous improvement and performance within the region. A deep understanding of client needs and partner capabilities is essential, ensuring that our network consistently delivers high‑quality service and supports AXA XL’s multinational offering.
What you’ll be DOING
What will your essential responsibilities include?
- Overall responsibility for the management of Network Partners (NPs) in the region
- Sets overall strategy on NP engagement for the region (e.g. visit priorities, governance forums, etc).
- Identify opportunities with NPs to deepen relationship and identify mutual growth opportunities, in collaboration with the Head of Multinational Network Partner Management
- Manage a team of Network Partner Relationship Specialists (NPRS’s) and drive their performance in continuous engagement with NP’s, using the NP Performance Management Framework to achieve KPIs, in relationship management and support, in opportunities for performance improvement, and to deepen partner product, tool and process know-how
- Ensures the performance of the network partners related to the agreed performance metrics
- Serves as senior escalation point for partners’ executive contacts while managing a select number of partners on a day-to-day basis as well
- Build highly collaborative relationships with key producing offices (MO and where relevant Underwriting and Claims) to anticipate, prevent and resolve service issues, and to provide support where requested in client retention and new business opportunities
- Drive NP strategy, commercial and contractual relationships, identifies new partners in territories/products; conducts assessments; drives commercial and contractual agreements, and manages NP relationship termination
- Engage with AXA XL’s claims teams and credit control to obtain a holistic understanding of performance with partners in the region, by acting as senior escalation point for problems in all partner related areas of the insurance value chain
- Contribute to broader Multinational Solutions Services topics as part of the MSS Leadership Team by providing thought leadership to shape MSS strategy and insights, and taking responsibility for various projects and initiatives
You will report into the Global Head of Multinational Solutions Services.
What you will BRING
We’re looking for someone who has these abilities and skills:
- Multinational Insurance Expertise: Well established insurance industry experience and established experience in a large, multinational corporate insurance business
- Collaboration and Relationship Management: Ability to build and maintain effective relationships with clients, brokers, network partners and AXA XL functions in various global locations
- Language & Communication Skills: Excellent verbal and written communication skills in English to collaborate with internal teams and negotiate with external partners. Additional language(s) spoken in the region desirable
- Analytical Skills: Ability to analyze data and performance metrics to monitor and evaluate the effectiveness of the network and identify areas for improvement
- Problem-Solving: Aptitude for identifying and resolving challenges with our partners in the region.
- Adaptability: Flexibility to work in a dynamic international environment, understanding diverse cultural and business practices
- Regulatory Compliance: Knowledge of insurance regulations and compliance requirements in different jurisdictions to ensure adherence to local laws and regulations
- Leadership skills: Experience of managing a team of insurance professionals
- Continuous improvement: Track record of implemented solutions leading to performance improvements and/or efficiency gains
- Project Management: change and project management experience desirable
Please apply with your resume in English!
Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
