Primary Details
Time Type: Full time
Worker Type: Employee
Senior Complex Claims Adjuster - Natural Resources
- London
- Permanent, full time (hybrid)
The opportunity
This is an exciting opportunity to join our London based Complex Claims team as a Senior Natural Resource Claims Adjuster.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Reporting to Complex Claims Manager, you will oversee the examination, evaluation, and processing of complex Claims estimates and paid Claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy.
Duties and responsibilities
- Manage a portfolio of complex, high‑value and/or high‑exposure claims from notification through to settlement or closure
- Take ownership of claim strategy, including investigation scope, expert appointment, reserving philosophy and settlement approach.
- Lead and coordinate detailed claim investigations, including appointed experts and follow Market loss adjusters, forensic accountants, engineers, surveyors and legal counsel as required.
- Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
- Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
- Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
- Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
- Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
- Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
- Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
- Resolve customer service issues to ensure their prompt and timely resolution.
- Assist developing younger colleagues to ensure the overall output and quality of the service provided by the team is within specified levels.
- Motivate and develop younger members of the team by demonstrating good leadership behaviours and through the use of management best practices, to enable the development of staff to support the achievement of business goals.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About you
- Extensive knowledge of Energy Claims.
- Experience working with complex and/or high value claims.
- Excellent Investigative skills
- Current knowledge of compliance, regulatory and statutory requirements
- Excellent communication negotiation skills
- Effective presentation skills
- Relationship Management skills
- Able to use MS Office applications, Word, Excel, Access
- Able to produce MI and detailed reports at various levels
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Adaptability, Analytical Thinking, Claims Settlement, Coaching, Communication, Critical Thinking, Customer Value Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Problem Solving, Regulatory Compliance, Risk Management, Standards Compliance, Working Independently
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
