Technical Administrator
Department: Professional and Commercial Risk - Claims Handling
Employment Type: Permanent
Location: Bristol
Description
We’re looking for a detail-driven team player to support our claims handling and administration teams - helping manage caseloads, access client systems, support case management, and contribute to data capture, analysis, and reporting that truly adds value.
Key Responsibilities
- Set up new matter files on the file management system, and handle all basic procedural checks and actions on new files in accordance with agreed procedures.
- Assist claims handlers and supervisors with their daily To Do List and management of their own caseload, under supervision
- Conducting a review of new cases
- Manage notifications and incoming work through third party systems, following established templates and protocols
- Manage a small caseload of low-complexity matters under close supervision, escalating issues as appropriate and ensuring SLA-compliance
- Assume responsibility for basic financial administration and transactions relating to the case
- Generate monthly reporting on cases for client review using Excel
- Conduct billing administration
- Analyse data to help improve business success and performance
- Ensure accurate data capture, monitoring and reporting
- Support management information (MI) and reporting requirements, including maintaining accurate data, producing standard reports, and assisting with client-facing submissions
- Ensure that the client’s brand and methodology are promoted effectively in all dealings with third parties
- Assume responsibility for quality control and client protocol compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information.
Skills, Knowledge & Expertise
- IT literate with working knowledge of Word and Excel
- Good keyboard skills
- Previous experience in an administrative role is preferred
- Able to work to deadlines and prioritise own workload effectively
- Able to progress tasks using own initiative, seeking guidance and input from others where appropriate
- Confident oral and written communication skills
- Comfortable dealing with routine client and third-party correspondence
- Quality and customer service oriented with a concern for accuracy and an eye for detail
- Knowledge of case management systems preferred
- Educated to A-Level or equivalent. Graduates welcome but not essential.
- Relevant experience in a legal, insurance or claims administration environment preferred
