Join Our Team
We are seeking a detail-oriented and organized Accounts Receivable Specialist to join our Finance team. The ideal candidate will be responsible for ensuring timely collection of outstanding accounts. This role requires a strong understanding of financial concepts and excellent communication skills to effectively interact with clients and internal teams. The role reports to the Manager, Technical Accounting Operations.
Your responsibilities will include:
- Monitor and manage aged receivables reports, proactively following up on overdue premiums, adjustments, and returned payments.
- Provide high-touch, professional customer service in following up on accounts to ensure timely payments.
- Communicate with clients via phone and email to ensure timely payments on overdue accounts.
- Manage sensitive conversations tactfully and compassionately, understanding clients may be facing personal challenges.
- Research delinquent accounts as needed and ensure all billing-related correspondence is timely and accurately.
- Manage escalated collections processes while exercising sound judgment in resolving issues.
- Escalate larger or problematic accounts to firm leadership as appropriate.
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