Role Title: Senior Claims Specialist - International Property (D&F)
Department: Claims
Location: London
Type: Fixed Term Contract (Maternity Cover) / Secondment
About the Role:
- We are seeking a dynamic, knowledgeable, and motivated D+F Claim Specialist with experience in Property lines, to help achieve our vision of being a leading provider of Property solutions, delivering a first class claims service, and to support our Clients.
- Handling and resolving claims efficiently and fairly in accordance with our claims Charter / code of Conduct and Claim process guidelines.
- Working closely with Claims team and Head of Property Claims towards delivery of our corporate goals whilst promoting LSM core values.
About the Department & Team:
- Liberty’s First Party Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required, as well as assessing potential recoveries from third parties
Key Responsibilities:
- Proactively handling of a cross section of International Property D&F claims from first advice to closure, investing the necessary level of expertise required to investigate coverage, liability, quantum and strategy aspects of a file
- Always follow applicable claims reserving philosophy and claims standards with appropriate referral
- Liaising closely with relevant stakeholders throughout the life cycle of the claim. For example, the policyholder, broker and co-insurers, actuaries and underwriters.
- Ensuring compliance with best practice, service and communication through system reporting and internal file audits
- Ensuring compliance with approved Panel list including provision of direction to external lawyers and adjusters
- Working with underwriters and business development managers in order promote good working practices and relationships with clients.
- Ensure good file maintenance and record keeping
- Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing
Skills and Experience:
- ACII qualified or working towards
- Experience in the London Market in relevant classes
- Requires strong knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace
- Knowledge of law and insurance regulations in various jurisdictions
- The ability to effectively collaborate and interact with brokers, clients and internal stakeholders is essential
- Strong verbal, written communication, presentation and organization skills
- Good negotiation, analytical and decision-making skills also required
- Ability to mix tasks and work in a changing environment to achieve the efficient operation of the claims team
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-equity-and-inclusion
