Your Role
At Apollo, we're looking for an Underwriting Services Manager to lead our In-House Service Team (IST) and help shape how underwriting operations are delivered across the Lloyd's and London Market.
This is a leadership role responsible for ensuring underwriting transactions are processed accurately and efficiently from underwriting decision through to premium settlement, financial reconciliation and market reporting. You'll work closely with Underwriting, Finance and Market Services teams, helping to ensure business flows seamlessly through Lloyd's market infrastructure while maintaining strong operational controls and service standards.
You'll also play a key role in defining the future operating model for underwriting services at Apollo, partnering with underwriters on new trading initiatives, advising on placement and servicing approaches, and driving continuous improvement across underwriting operations.
What You'll Be Doing
- Leading and developing the Underwriting In-House Service Team.
- Acting as a trusted operational adviser to underwriting teams on Lloyd's and London Market processing.
- Defining and governing the IST service model and service catalogue.
- Supporting the operational readiness of new products, facilities, delegated authority arrangements and trading initiatives.
- Overseeing market processing activities and ensuring transactions are completed accurately and within required timescales.
- Working closely with Underwriting, Finance, Claims and Outwards Reinsurance teams to resolve issues and improve outcomes.
- Driving process improvement, increasing straight-through processing and reducing operational inefficiencies.
- Ensuring business is compliant with Lloyd's market standards and capable of processing without exception.
What We Are Looking For
- Significant experience within Lloyd's or London Market operations.
- Strong hands-on expertise in London Premium Advice Note (LPAN) processing.
- Strong hands-on expertise in Electronic Claims File Version 2 (ECF2) claims processing and management.
- Experience managing premium processing, settlement activity and market exceptions.
- Experience leading operational teams and driving process improvement.
- Ability to build strong partnerships across underwriting, claims and finance functions.
